image

Switch Alpha 12 power button light is red

fsimagryfsimagry Member Posts: 3

 

 

When shutting down my Switch Alpha 12, it displayed the "Update and Shutdown" message which I chose. No the unit will not turn off or on. The light on the power button is orange/red. No amount of holding the button in will shut the unit off. Is this a hardware issue or a Win 10 update problem. Any help appreciated.Otherwisr the unit is going back to store i purchased it at under their 90 day no question return policy.

 

FAQ & Answers

  • billseybillsey ACE Posts: 25,358 Trailblazer

    The power LED shows amber on mine when power is connected and the system is powered off, though it might only be when charging... It goes blue when running. Sounds like yours is stuck in a Windows update. Have you tried just leaving it powered overnight then trying to restart in the morning?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • fsimagryfsimagry Member Posts: 3

    Yes, tried that plus the power reset suggestions from the Acer chat rep. No avail, so it is going back to Acer for repair under warranty (Only have it three weeks).

    Thanks for responding.

  • billseybillsey ACE Posts: 25,358 Trailblazer

    If they tell you, let us know what it was. I certainly haven't seen those symptoms other than from you.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • fournierfournier Member Posts: 1

    Was there any result to this with root cause. I have same issue. I purchased Switch Alpha 12 with i7 August 2016 and cant get it to power on. Tips on power restart do not hel

     

  • mromolinomromolino Member Posts: 14

    Similar issue.  I had to send mine in for repair and it turned out to be a bad mainboard. Bought it near the same time as you, end of july-ish.  Looks like mainboard issue are going to be a thing with these. If you haven't already, start the process to send it in for repair.  They said it would take 7 days from the time they recieve it and it took every minute of it.  Good news is my hard drive was still intact.

  • fsimagryfsimagry Member Posts: 3

    Received unit back from Acer with the explanation that nothing was wrong. Puzzling, but it has worked perfectly since then.

    My opinion, that until such time as Acer tech got around to insoect it, the battery went dead and the Windows update cleared. They put it on the charger and it booted normally. Case closed.

Sign In or Register to comment.

Who's Online1.4K

Acer-Monica
Acer-Monica
BarryNitro5
BarryNitro5
billsey
billsey
BioMariaisa33
BioMariaisa33
eHomeCare
eHomeCare
JackE
JackE
RenanVilela
RenanVilela
Sackpro
Sackpro
Siimon
Siimon
StevenGen
StevenGen
ubern
ubern
xapim
xapim
Aconn901
Aconn901
+1.3K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers