Manufacturer's Warranty Date

BryanGJ
BryanGJ Member Posts: 2 New User

Hi,

 

I bought my E5-571G laptop online last November 2014 from an online store, I also registered it on the Acer website. Then this year on October 2015 I returned my laptop to the store. However they said that according to Acer my laptop's warranty already expired on October 2015, how could that happened, since I bought my laptop on November 2014?According to Acer's website the warranty is 1 year from the date of purchase.

 

The online store even gave me a link to the System Information to check my warranty. When I checked my laptop's Serial Number the end date of my warranty is October 25, 2015.

 

I am so confused with the warranty of this laptop. Please help!

 

 

 

Best Answer

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    BryanGJ,

     

    PM received and replied with what I could do to help out.

Answers

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    In this case, First check on your purchase receipt the date of purchase. If it is different from the date that is mentioned on Acer link, you are advised to contact Acer support through the link below and explain them the case. They will guide you on what options you have at hand:
    http://us.acer.com/ac/en/US/content/service

     

    Hope this will help you.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    BryanGJ,

     

    I would like to see if there is anything that I can do to help, would you please PM (private message) me the following information?

     

    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date
    Symptoms

  • BryanGJ
    BryanGJ Member Posts: 2 New User

    Thank you for your post.

     

    I did call the Acer Support however they advised me that I should have taken the machine to them directly because they will honor my physical receipt.

     

    In regards to the manufacturer's warranty date, they said that the Laptop must have bee sold to me when the warranty time was already running.

     

     

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    BryanGJ,

     

    PM received and replied with what I could do to help out.

  • jnbudnick
    jnbudnick Member Posts: 3 New User

    I am having the same issue right now. Purchased 10/20/15 and they say it is out of warranty. Contract says 1 year warranty. 

     

    Jen