my E 15 gets stuck whenever i try to open windows update

mayank99
mayank99 Member Posts: 4 New User

whenever i try to open windows update it gets stuck 

my laptop model name :- E15 

serial no :- E5-522G-84AK

SIND NO:- 54207191176

Answers

  • PMiner
    PMiner Member Posts: 180 Enthusiast WiFi Icon
    does the settings app get stuck? or does windows entirely freeze?
  • brummyfan2
    brummyfan2 ACE Posts: 28,474 Trailblazer

    mayank99 wrote:

    whenever i try to open windows update it gets stuck 

    my laptop model name :- E15 

    serial no :- E5-522G-84AK

    SIND NO:- 54207191176


    Open cmd as Admin (right click start and select Command prompt Admin), type sfc /scannow and enter, run this command at least 3 times, reboot and see whether it helps.

  • PMiner
    PMiner Member Posts: 180 Enthusiast WiFi Icon
    if only the app freezes, run
    Taskkill /F /IM ApplicationFrameHost.exe
    to restart the app.
  • mayank99
    mayank99 Member Posts: 4 New User

    only the setting app get struck

  • PMiner
    PMiner Member Posts: 180 Enthusiast WiFi Icon

    Did you try the command? if you dont know how to run commands, press (windows15x15.png+R) and then paste the command:

    Taskkill /F /IM ApplicationFrameHost.exe

     

  • mayank99
    mayank99 Member Posts: 4 New User

    plzz look at this image it will help to undertand  this is actually what is happeneingUntitled.png

  • PMiner
    PMiner Member Posts: 180 Enthusiast WiFi Icon
    have you installed the anniversary update? you can download the updatehere.<\a>
  • mayank99
    mayank99 Member Posts: 4 New User

    i tried it but it gets stuck at 99%