B3-a20 how to charge it whist using it

Lynsk
Lynsk Member Posts: 2 New User

Why doesn't the battery charge up when the tablet is  plugged in and I am using it?

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Are you using its original AC charger?

    I'm not an Acer employee.
  • Lynsk
    Lynsk Member Posts: 2 New User

    yes via 240V  UK wall socket.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    That's pretty strange but can happen if the applications consumes a lot (games).

     

    if you are unsure about charging, you can try a factory reset (backup all your personal data first):

    settings/backup & reset - factory data reset

     

    once done, install only the applications you need an try again; if it can't charge during use...please contact Acer support service.

    I'm not an Acer employee.