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VN7-592G usb charging port issue with external drives

Hi,

 

I bought at the beginning of the year an ACER VN7-592G under Windows 10. 

 

I'm very happy with my purchase and the laptop is working perfectly except for a "little" annoyance :

 

when I connect an external drive to the usb charging port (the one on the right side near the RJ45 port), I cannot eject it. The drive is recognized and working perfectly. The problem is that it's considered as an internal drive, not an external one and that's the reason I do not have the eject option.

 

Generally, I use that port for my external optical drive or for an MTP device but if I could access all my ports completely it would be perfect. I have different external drives and the problem is the same for all.

 

I looked at the bios options but could not find anything relevant. Does anyone have any idea on how to solve this ?

 

Thanks a lot,

Vincent

FAQ & Answers

  • PMinerPMiner Posts: 180Member
    try installing the driver from here. If that doesn't work, maybe try getting a USB hub, and pluggining that in.
  • RadeonHDRadeonHD Posts: 43Member Troubleshooter

    If the drive you are connecting is a portable HDD, than it is normal to be considered an internal drive and you won't have the eject option in Windows. It happens to me too with my WD Elements 1TB portable hdd whenever I connect it to any pc.

    If you are connecting a regular usb stick and you can't eject it....than it is strange indeed...

     

  • petitbretonpetitbreton Posts: 4Member

    Yes, it's a portable HDD. I can eject usb sticks without problem. Why is it normal that the drive is considered as internal ? (maybe it's a dumb question...) With the other port (the non charging one), I can eject my HDD easily as always with any other pc I connected it to.

  • sharky25ksharky25k Posts: 473Member Skilled Practitioner

    RadeonHD wrote:

    If the drive you are connecting is a portable HDD, than it is normal to be considered an internal drive and you won't have the eject option in Windows. It happens to me too with my WD Elements 1TB portable hdd whenever I connect it to any pc.

    If you are connecting a regular usb stick and you can't eject it....than it is strange indeed...

     


    Hi,

     

    Maybe it's normal for your notebook I mean the 592G but it's not normal in general. An external HDD should be ejected before disconnecting to avoid data loss or crash of any software which is currently using the drive. It's like you would have an internal drive and suddenly without turning off the PC you would disconnect it. It's not very good approach.

     

     

     

    HDD.jpg

     

    Here is my external HDD connected to the 591G and you can see that I have the option to eject the HDD.

     

    Actually, I am not sure if it's not a windows thing, since you are not the only one reporting this issue. http://superuser.com/questions/956041/cant-eject-external-usb-hard-drive-in-windows-10

     

     

  • petitbretonpetitbreton Posts: 4Member

    Here's what I have when I connect the drive to the non-charging port :

     

    Capture-1.jpg

     

    As you can see, the drive appears on the left side as well as on the right side. But if I connect the drive to the charging port, it disappears on the left side (well it does not disappear but it's under This PC and not below as above) :

     

    Capture.jpg

  • PMinerPMiner Posts: 180Member
    The charging port is most likely directly connected to the motherboard since it is used for charging, and does not go through a controller like other ports do.
  • sharky25ksharky25k Posts: 473Member Skilled Practitioner

    PMiner wrote:
    The charging port is most likely directly connected to the motherboard since it is used for charging, and does not go through a controller like other ports do.

    No, it's not the port which provides power for the notebook, it's a USB charging port for electronic devices like phones and so on. And of course, in order to recognize any USB device, you need a controller. The special thing about this port is that it can provide power even if the notebook is off. I think the issue is how it's viewed by windows itself. I think it's viewed as an "internal" port just to be able to provide power even in the off state. 

  • petitbretonpetitbreton Posts: 4Member

    I'll ask on the Microsoft forums. If it's a Windows issue, they may have details about that behavior. If they have some, I'll keep you posted.

     

    Thanks for your help.

    Vincent

  • PMinerPMiner Posts: 180Member

    Oh, ok. I didn't know that. My mistake Man Embarassed

  • vermyssvermyss Posts: 1Member New User
    What about this gaming laptop  Asus

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