If i enable the cortana then the dolby digtal plus will be automaticaly turn off ?

KaptanD
KaptanD Member Posts: 6 New User

I have a Acer v5 573G (Windows 10 anniversary update ) 

Answers

  • sharky25k
    sharky25k Member Posts: 473 Skilled Practitioner WiFi Icon

    Hi,

     

    It's not the issue with the aniversary update, it's just an issue which was reported many times on this forum (not for your notebook but for others) and also on microsoft forums (Eg: http://community.acer.com/t5/V-and-VN-Series-Laptops/Dolby-digital-turns-off-on-call-audio-settings-etc/m-p/431776#M9901 ). Still no solution from either sides. If you will enable "Hey Cortana" which will keep always the microphone on, the dolby will get turned off (for unknown reasons) and none, neither acer, neither microsoft, did even look into the issue, after more than one year.

     

    So simple solution, don't activate "Hey Cortana"

     

    Nice support, eh?Smiley Very Happy

  • KaptanD
    KaptanD Member Posts: 6 New User

    ok...thanksSmiley Wink i thought it is my system problem. i hope the sollution will be came so we fully use the cortana as well as dolby digital plus Smiley Sad