Brand New Predator G9-591-70XR BSOD Issues!!! PLEASE HELP

kovy023
kovy023 Member Posts: 6 New User
in 2016 Archives

Hi there.

 

Recently just purchased this Acer Predator. It is now two weeks old. Since I had it this issue happens maybe 1 out of every 5 times I turn off my laptop and turn it back on. When I turn it on, I get the following error message:

 

" Your PC ran into a problem and needs to restart. Were just collecting some error info and then we'll restart for you."

 

Error: irql_not_less_or_equal

 

 

Once I got this error as a BSOD.

^ERROR: system_service_exception

 

Like I said this has only happened a few times but it is getting annoying and I'm not sure how bad this is right now or what I could try to fix this. Any help out there would be great.

Answers

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    maybe you didn't see the various threads with new machines with BSODs.

     

    Did you already try with TPM disabled in Bios?

     

    steve

     

     

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    if this does not help, I would try the

     

    KillerSuite_1.1.57.1686_Win7_Win81_Win10.exe

     

    from KIller network. The current driver there is also faulty.

     

    The one from Acer ...  ....

     

     

    steve

  • Lyon
    Lyon Member Posts: 37 Troubleshooter
    I uninstalled Killer suite completely, it's useless. But if you want to install it, don't install the newest version. It's causing high CPU usage and i was not able to switch my laptop to sleep mode.
  • beststevie
    beststevie ACE Posts: 506 Pioneer

    I posted the version number of the good one Smiley Wink

     

    but you can cause also with that driver irq less or equal driver. I do so for e.g. if I try to update Virtualbox.

     

    If I disable the Killer adapters in device manager, I can do update and after update I enable the adapter again.

     

     

  • _smg_
    _smg_ Member Posts: 14 New User

    steve,

     

    what do you think about the version KillerSuite_1.1.59.1701_Win7_Win81_Win10? It is one before the most recent one. It seems to work well on my side (compared to most recent one) but i am experiencing some blue screens, in theory, related to intel gpu.

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    Hi,

     

    I'm running now KillerSuite_1.1.62.1727_Win7_Win81_Win10 since 2 weeks without any error. I could update Virtualbox for e.g. without disabling the network adapters and without BSOD.

     

     

  • _smg_
    _smg_ Member Posts: 14 New User

    Ha, actually I am not able to use KillerSuite_1.1.62.1727_Win7_Win81_Win10. It causes two issues:

    - I am not able to shutdown my laptop properly (it just shows the shutdown screen forever)

    - causes overheating (my test scenario is to run ping to my router and play 3-4 youtube 4k movies... after couple of minutes connection dies).

  • beststevie
    beststevie ACE Posts: 506 Pioneer

     

     

    The older Version KillerSuite_1.1.57.1686_Win7_Win81_Win10.exe was also stable here.

     

    I stopped using Windows 10 (only for Games) and do not have any more problems  or unstable behaviour.

     

    That's not helpful I know, sorry.

     

    You might check some things:

     

    - you could disable or better uninstall Virus Scanner/extra firewall for testing

    - you should try this with another router(network cable)

     

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