Acer Recertified XB270HU 165hz OSD/Firmware

RobbyD
RobbyD Member Posts: 3 New User
in 2015 Archives
Hello, I'm new here. I just purchased a recertified Acer Xb270hu and I'm loving it. I rear that the October 2015 and later models came with newer firmware to support the 165hz overclock. I figured I would take the risk for the price of the recertified (considering I ordered this in August of 2016) I figured I would get one newer than October 2015. Sadly I didn't not (Mine is April 2015) Smiley Sad . Is there anyway I can upgrade my firmware to get the 165hz? If I literally could have waited for like another week the recertified xb271 came back in stock on eBay and I paid a premium for my xb270hu $500 when the 271 was on $40 more.

Best Answer

  • JonM
    JonM Member Posts: 25 New User
    Answer ✓

    Hello RobbyD, 

     

    I see that your unit is from Acer Recertified. From the looks of it you're mentioning eBay, is that where you purchased yours? Username Acer?

     

    If so, remember, you do have 30 days to return your unit, and 90 days warranty for repairs. The repair wont cover a firmware update, and from what I'm reading, it seems like you can't really send your monitor in to Acer to be reflashed. (Dont quote me on that last bit, I'm just reading what was written in the previous response)

     

    If your purchase was in fact from Acer Recertified directly, send us an Email at Service@AcerRecertified.com (This email address would be written in the paperwork that came with the unit) Include your full name (the one the order went under), the serial number of your monitor, and explain your issue about the 165hz overclock not functioning. If you're still within the 30 days (You mentioned August, so you might be good), you could set up a return so you could use the refund to repurchase an XB271 instead if they're still available.

     

    If you purchased from a third party vendor, you would have to contact them for a return instead. However, based on the information you gave in your original post, it sounds like it's one of ours.

     

    Hope this helps, Take care

Answers

  • GamingWiidesire
    GamingWiidesire Member Posts: 7 New User

    You can't update the firmware manually yourself.

    I asked whether or not I can send my XB270HU to an Acer service center to get the update over 8 months ago but still received no answer.

     

    http://community.acer.com/t5/Monitors/XB270HU-OSD-Version-2-5-with-165-Hz-120-Hz-ULMB/m-p/402173#M1736

  • RobbyD
    RobbyD Member Posts: 3 New User

    Thanks anyways. At least you knew what you were getting yourself into when ordering yours. Much closer to the October manufacturer date. With the way I has to wait around and find a recertified model in stock and I got the last one at the time, I figured there's no way I'll get one that's over a year old.

     

    [word filter avoidance]

  • JonM
    JonM Member Posts: 25 New User
    Answer ✓

    Hello RobbyD, 

     

    I see that your unit is from Acer Recertified. From the looks of it you're mentioning eBay, is that where you purchased yours? Username Acer?

     

    If so, remember, you do have 30 days to return your unit, and 90 days warranty for repairs. The repair wont cover a firmware update, and from what I'm reading, it seems like you can't really send your monitor in to Acer to be reflashed. (Dont quote me on that last bit, I'm just reading what was written in the previous response)

     

    If your purchase was in fact from Acer Recertified directly, send us an Email at Service@AcerRecertified.com (This email address would be written in the paperwork that came with the unit) Include your full name (the one the order went under), the serial number of your monitor, and explain your issue about the 165hz overclock not functioning. If you're still within the 30 days (You mentioned August, so you might be good), you could set up a return so you could use the refund to repurchase an XB271 instead if they're still available.

     

    If you purchased from a third party vendor, you would have to contact them for a return instead. However, based on the information you gave in your original post, it sounds like it's one of ours.

     

    Hope this helps, Take care

  • GamingWiidesire
    GamingWiidesire Member Posts: 7 New User

    I just said that you can't flash the firmware update yourself at home.

     

    I have received no official response from Acer yet whether or not a Firmware Update is possible in an Acer Service Center.

  • RobbyD
    RobbyD Member Posts: 3 New User
    I'm just going to email them like he said. If it works and they agree to send me another 270hu October or newer or allow me to upgrade the extra money too a 271hu, I'll do that as well. So well see. I've used 60hz for over 10 years on pc. I paid a premium I want the best I can get. I can see the difference from 120 to 144. So I'll take the best I can get. Thanks, very much Smiley Happy
  • JonM
    JonM Member Posts: 25 New User

    RobbyD, So I'm a little late to the party and I actually just experienced my first 144hz monitor last night, and now I'm very tempted to upgrade my trio! You wonder how you ever lived without it, so I can see exactly why you're trying to get all the way up to 165.

     

    Just to clarify a couple things here. As GamingWiidesire said, it most definitely is not possible to upgrade a monitor firmware at home. It is still unknown if you could send a monitor in to Acer to have it reflashed. Since Acer hasn't provided an answer for this yet, let's assume we currently cannot.

     

    We (Acer Recertified) cannot perform an exhange in one transaction for the next model up. The way this would work, is that you would return your current monitor, receive your refund for the purchase price, and then purchase the higher model if it's in stock. (We have had some pretty good stock of the 271hu's lately, so there is a good chance they'll be listed). We also unfortunately cannot guarantee which firmware you'll receive if you wish to stick with the 270hu, as the recertified models initially make it to our refurbishment facility from random locations and were originally manufactured at random dates.

     

    Also, make sure you have a higher end Graphics Card that can handle this kind of refresh rate, especially when you start getting into higher resolutions like 1440p. Rendering framerates that high at this resolution might take some serious firepower, like an Nvidia GTX 1070 or higher (RX 480 if you're an AMD guy). You'll also have to drop your quality down to medium or so on most recent games for the smoothest experience. 

     

    Cheers!

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