A3 A30 tablet and McAfee virus protection

Laura1662
Laura1662 Member Posts: 2 New User

Hi,

When I got my tablet last year I downloaded McAfee on it as I had two years through my laptop and you are able to install it on six other devices... All was well, but then a few weeks ago my tablet wasn't holding it's charge and I wasn't able to re charge it so it went in for repair under warranty.

 

Got it back yesterday with a service report staying that the main board had gone and they had installed a new one which ment I would be starting afresh! Anyway when I went to install McAfee onto my tablet with the second year as the first had expired whilst the tablet was being repaired...

 

I couldn't work out why it wouldn't download and kept saying that I needed to buy a new subscription, well I already had a subscription in place but the even more strange thing was that a message was stating that my virus protection expires on 10th August 2016! 

 

After a very long call to McAfee I was getting increasingly angry with the stupidity of the tech support. It took them ages to even recognise that I had a new subscription anyway.

As the call got more heated on my part that she couldn't even say that I would have any cover after 10th Aug, I must have told her a dozen times that I shouldn't have to buy another year.

 

Then finally she slipped in that I had McAfee already installed on my tablet and that was why I couldn't download it. So I asked if this was the one that expired an 10th.and if this was the case why would it would expire the very day I got my tablet back and as it was to expire why couldn't I just download my own subscription.

 

Then she delivered the killer blow, My own McAfee wasn't compatable with my tablet! How did she come to that conclusion as it had been running just fine before being repaired! She then said that the antivirus that was already installed was called, "McAfee Mobile Security" and I would have to pay £30. to renew it... I don't have £30. to do this!

 

I am so angry and upset by this that I ended up telling her that this would be the last time I ever used MacAfee again and that it sucked and hung up!

 

Now my question is has anyone ever come across this before and also am I able to uninstall the existing antivirus that has expired and just download my own?

Sorry for the long post and Many thanks in advance...

Laura...

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

     Unfortunately as Acer this is out of my scope, I hope you get the help you need with the antivirus.

     

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • Laura1662
    Laura1662 Member Posts: 2 New User

    Hi,

    Thank you for taking the time to reply anyway... I have installed AVG as it was the only option available to me given the situation! I needed to use this tablet as it's a 32GB and doesn't keep telling me I have insufficient space to update or download anything as my 8GB does with all these silly apps I will never use and am not sure what to can uninstall without it interfering with something else!

     

    Why Acer decided to install a different main board I will never know but I expect there are many other people facing the same situation as me!!

    Laura..