Acer Liquid Jade won't show hard reset settings

meganefetishh
meganefetishh Member Posts: 3 New User

I didnt update nor did anything to my smartphone, my phone is a lil bit problem, so I quite often restart it, but just recently when I restarted it, it just stuck on the acer logo screen, so I wait until the battery drains out. But when the battery drains out, I tried to charge it and then I saw that my led didnt show the color sign that it's charging like before, and the battery bar didnt move at all. when i leave it charging for few hours, I tried to start it then the acer logo screen pop out again, when I tried to push the power button + volume up button it didnt show the hard reset setting at all, I've already format my sdcard

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you tried another AC charger or to connect to PC?

    during battery charge, LED is blue?

    if so, it's not charging and it's stuck on some ROM or hardware error.

     

     

    I'm not an Acer employee.
  • meganefetishh
    meganefetishh Member Posts: 3 New User

    I've tried other ac charger and connect it to a pc, but still it doesn't work
    nope during charging, the led didn't show any color at all
    but i'm sure it's charging because when I tried to turn on the phone, it will stuck at the acer logo for few hours and went blank after that.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

     

     

    i can only suggest you to try again to hard reset with button combo, sometimes it will take 3-4 try.

    I'm not an Acer employee.
  • meganefetishh
    meganefetishh Member Posts: 3 New User

    hard reset with button combo? means? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Power button + Volume UP
    I'm not an Acer employee.