V5-591G-72Sk not waking up from sleep

face
face Member Posts: 15

Tinkerer

I sent my laptop to Acer's repair centre for a separate issue. Since I got it back, it no longer wakes up after it goes into sleep mode. The only way I can get it to respond is by holding the power button to turn it off and then turning it back on again. I've also noticed that if I plug or unplug the power cable whilst it's in this state it makes a loud beep like a BIOS sound.

 

This is a brand new laptop and the repair centre have sent it back to me in a worse condition than I sent it. Absolute disgrace.

Answers

  • sharky25k
    sharky25k Member Posts: 473 Skilled Practitioner WiFi Icon

    Hi,

     

    If they reinstalled your OS it can be that they forgot to install the intel management engine driver

     

    AMTIntelIntel AMT Driver11.0.0.115560.7 MB2015/09/04

    Download

    MgmtEngineIntelME (Management Engine)Driver11.0.0.115560.7 MB2015/07/21Download

     

    Try to see if it will work.

     

  • face
    face Member Posts: 15

    Tinkerer

    They didn't touch the OS. I have since re-installed the Intel Management Engine drivers either way, made no difference. Thanks anyway.

  • face
    face Member Posts: 15

    Tinkerer

    Bearing in mind the repair centre said they replaced the mainboard. Seems like they replaced it with a faulty one because they're that careless.