X34 Display is now blank

Huismans
Huismans Member Posts: 1 New User

Hi everyone,

 

Wondering is anybody has had the experience I am having with the X34:

After several weeks of smooth operation, my display is now blank. I'm getting some backlight glow, the power LED is blue and ambient LEDs power on, its just black. In addition:
- I can't bring up any of the OSD menus by pressing the buttons.
- The predator welcome screen doesn't show up - it is straight to blank.
- I can't get anything to display on the monitor with no inputs plugged in (e.g. Can't even get a "no signal").

 

To confirm it's not my PC at fault, I have:
- Tried over HDMI as well as DP (same for both)
- Tried my PC with another monitor (working fine)
- Tried another PC with HDMI out to the monitor (as before)

Was wondering if anybody had ideas on this, or whether my monitor is now defective And needs to be returned?

Thanks all,

Nick

Answers

  • meskaven
    meskaven Member Posts: 1 New User

    I have an X35 and this started happening to me yesterday. switch my PC on and get a black screen. I tried it again this morning and the screen came on but the buttons on the monitor dont work.

  • GelatinousFury
    GelatinousFury Member Posts: 8 New User

    Nick, did you ever get this issue fixed or did you have to return the monitor?  I received a new XB321HK today that has the EXACT same issue right out of the box.  I have just made a separate post about it on this forum as well.  Thanks for any info.

  • Spixel
    Spixel Member Posts: 1 New User

    i have the exact same problem : suddenly, my screen came totally black, no OSD, no predator logo at startup.

    led are ok and blue power button also.

     

    Do you have any solution?

  • GelatinousFury
    GelatinousFury Member Posts: 8 New User

    Forgive my lack of history since I'm new to this forum, but has this "blank screen" problem been an issue on past Acer Predator monitors?  I ask because it seems like all of a sudden there are multiple threads popping up on this (as I type this the top 3 threads on this forum are from "blank screen" reports).  Did a bad batch of panels go out or what?  It doesn't seem to be model specific, since my new Acer XB1 is experiencing the exact same issue.