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    • aspire switch 10 sound problem

    Member Posts: 8 New User
    edited November 2023 in 2018 Archives

    hello everyone , i am having problem with my aspire switch 10 sound , there is red cross on the sound icon . 

    and i tried many times to do factory reset and instal the updates again  it's still the same problem.

    it suddenly stopped working. please  help , thanks.

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    Best Answer

    • Member Posts: 132 Enthusiast WiFi Icon
      Answer ✓

      This is what worked after some trial and error.  Go to Device Manager>View>Show hidden devices. If you have other devices> IWD Aud-Device_6,  uninstall it. Then, restart your system. Go to Acer support driver downloads for your model. Download Realtek Audio, Platform Drivers Installer, and Quick Access. Install Reltek and then restart system. Install Quick Access and then restart. Finally install Platform Drivers. Restart and you should have sound.

    Answers

    • Member Posts: 132 Enthusiast WiFi Icon

      I have the same issue after windows update yesterday. I have tried the usual troubleshooting, drivers  etc. I am researching and will post back if I find a fix.

    • ACE Posts: 35,898 Trailblazer

      Try bringing up the properties of your sound in Device Manager and roll back the driver to the previous version.

      Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
    • Member Posts: 8 New User

      i can't roll back both drivers ..

       

      i have in drivers these two :- intel SST audio device , relatek i2s audio codec 

    • Member Posts: 8 New User

      yes please if you find anything tell me 

    • Member Posts: 132 Enthusiast WiFi Icon
      Answer ✓

      This is what worked after some trial and error.  Go to Device Manager>View>Show hidden devices. If you have other devices> IWD Aud-Device_6,  uninstall it. Then, restart your system. Go to Acer support driver downloads for your model. Download Realtek Audio, Platform Drivers Installer, and Quick Access. Install Reltek and then restart system. Install Quick Access and then restart. Finally install Platform Drivers. Restart and you should have sound.

    • Member Posts: 8 New User

      it works , i went to acer driver downalods as you said and i downaloed  the package , reinstaled , then restart . 

      thanks for helping.

    • Member Posts: 1 New User

      Thanks for the great finding!

      It is not necessary to download and install any driver if you had working sound before update.

    • Member Posts: 2 New User
      HI ! I tried a lot, but it was only one perfect to me try the following pack Platform Drivers_Intel_10.18.10.3993_W81x86_A
    • Member Posts: 2 New User
      The link https://www.sendspace.com/file/ovez30
    • Member Posts: 10

      Tinkerer
      Hi,

      My opinion for Windows 10:
      https://community.acer.com/en/discussion/comment/620809#Comment_620809

      Try it if you like.

      Thanks.

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