Updater can't install vga driver on Aspire V5-122p (AMD)

agungp98
agungp98 Member Posts: 2 New User

So I was updating my driver using auto detect and it said the best driver for this device are :radeon-crimson-16.3.2-minimalsetup.exe then I downloaded it and the program start automatically without any compatible error but right in the moment where it install the driver (where the screen should have goes off and on) it does goes off but it didn't goes on so I get a black/blank screen, I've wait for like 2-3 hours and it still the same so i have to restore the laptop using restore point. is there any way i could update my driver without any problem? my driver version are in the picture. Thanks for your attention. Cheers~

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Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    It may be the best driver for the graphics chip, but it probably isn't the best driver for the graphics chip in the Acer system. You should only use Acer drivers that are designed for your laptop.

  • agungp98
    agungp98 Member Posts: 2 New User

    Well then how to update the driver using "Acer's way"?

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Go to http://www.acer.com/ac/en/US/content/drivers

    Download the driver for the Windows version you are using.

    Go to Control Panel/ programs and Features. Uninstall the AMD graphics driver, reboot and install the downloaded driver.