C710 cursor won't display

jmfunk87 · January 2015

Cursor was showing up fine yesterday - today it is not. I rebooted, no luck. Tried FN F7 - no luck. Plugged in a USB mouse and the curosr appears! But still cannot move it with the touchpad. If I unplub the USB mouse, the cursor disappears again.

Cory-Acer · January 2015

Hi jmfunk87,

I'm not aware of any keyboard shortcut that would disable the touchpad. I would probably suggest starting with a powerwash. This is probably the quickest way to identify if the touchpad is somehow disabled in the OS or if there is a potentially bigger issue.

Here is the FAQ to preform a powerwash: http://acer.custhelp.com/app/answers/detail/a_id/27649

Hope this helps,
Cory

jmfunk87 · January 2015

Still no luck after the Powerwash. Guess it is a hardware issue and just stuck with a USB mouse till it finally keels over. Thanks for the reply, though.

billsey · January 2015

Sounds as if there might be a hardware issue with the touchpad then... Contact Acer support for a warranty repair.

jmfunk87 · January 2015

Out of warranty - so just biding time until it becomes a boat anchor. Thanks for the recommendation - have used the repair process twice before under warranty - works well.

billsey · January 2015

Out of warranty means there will come a time where you either junk it or open it up to try repairs yourself. I'm betting the issue is in the cable between the touchpad and the motherboard. It's either come loose or it has broken. Look into online info for opening the case and replacement parts.

jmfunk87 · January 2015

Great idea - will give that a go.

gilg123 · May 2016

Did you ever find a solution to this problem. I have the same issue

jmfunk87 · May 2016

Nope - just use a USB mouse all of the time. Never did crack it open to check the connection though. Or at least I don't remember doing that. Might have and saw that it wasn't easy to get to or check - really don't remember. Been more than a year go. Bought another laptop and rarely use the Chromebook now.

MJKaldenberg · January 2019

We have this problem with our school machines from time to time. Fix is simple. Open bottom, take out the battery, remove the touchpad cable from touchpad and mainboard. Clean the contacts with an eraser (like we old folks used to do with slot cars). Reverse process. Done.