Aspire E5-551G-T8FG - Windows 10 troubles with turning on

spike_ash
spike_ash Member Posts: 2 New User
in 2015 Archives

Hello

 

I installed today Windows 10 from 8.1. Everything is fine except that when I turn on the PC, it shutdowns 2 seconds after at the ACER logo.. Turning again after that shutdown leads with no problems so I don't know what's causing this. 

 

Thanks and please ask for further detail if you need.

Answers

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    The best diagnostices are going to involve searching through Event Viewer for any errors that happen during the boot process. There is a pretty good chance that something will show up there to help to give us a hint anyway...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • spike_ash
    spike_ash Member Posts: 2 New User

    Hello, thanks for the help!

     

    I sent the event viewer from the events referring that problem. Sorry, it is in Portuguese so if there is some area that is important for the resolution of my problem, you can say it and I give you more info!

     

    If you need more info about what is happening this user created a topic with a similiar description of my problem (http://community.acer.com/t5/Windows-10/Restart-problems-with-Acer-E5-511-P8C8-laptop/m-p/370304#U370304) but the solution is update the bios and this is a thing that my PC won't let me (using the latest BIOS update ate ACER page)

     

    Thanks.

    troubleshooting 1.pngtoubleshooting 2.pngtroubleshooting 3.pngtroubleshooting 4.png

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Here is what Microsoft says about that error:

    The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

    An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.

    If event 41 is logged because power to the computer was interrupted, consider obtaining an uninterruptible power supply (UPS) such as a battery backup power supply. An underpowered or failing power supply may cause this behavior. For example, if you added RAM or additional devices or hard disks when this problem began, the power supply may cause the problem.

     

    So what we're really looking for is what caused the sutdown to not complete correctly. MS calls it a kernel power error because they figure the only way that a system wouldn't shut down cleanly is if it was power cycled. I think we've all seen instances where things won't shut down cleanly without a power cycle. Smiley Happy

     

    If you are using the start menu and selecting shut down, is it completing the process or do you have to hit the power button to finish?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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