Es1521

Lee_champion
Lee_champion Member Posts: 3 New User

Two months ago I purchased an Acer es1521. Three weeks ago it started crashing with critical errors, event I'd 41 task category 63.  It was sent for repair under warranty and came back with a new hard drive. It continued to crash with the same critical errors and was sent back again. This time it came back with a new motherboard but is still crashing with the same errors. Does anyone have any idea what could be causing this. I'm beginning to regret choosing an acer

Answers

  • Ap2099
    Ap2099 Member Posts: 35 Troubleshooter

    This scenario usually indicates a problem with the hardware. Or, the driver can cause this problem. To help isolate the problem, check the following items: 

     


    1. Overclocking
    : Disable overclocking to see whether the issue occurs when the system is run at the correct speed.

    2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.

    3. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.

    4. Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.

    5. Defaults: Use system defaults, and run the system. 


    If you see that the computer generates a Stop error that contains a BugcheckCode value that is not reported in an event ID 41, change the restart behavior for the computer. To do this, follow these steps:

     


    1. Right-click My Computer, and then click Properties.

    2. Click Advanced system settings.

    3. Click the Advanced tab.

    4. In the Startup and Recovery section, click Settings.

    5. Click to clear the Automatically restart check box.

     


    For more information, please refer to this.

    http://support.microsoft.com/kb/2028504#method3

  • Lee_champion
    Lee_champion Member Posts: 3 New User
    Thankful. Tired all of those suggestions and still getting the same critical errors. To add to my frustration it couldn't be sent in for another repair yesterday as the previous repair hadn't been signed off. Now I won't be able to get to a drop off point until next monday so i have another 2 weeks with no laptop
  • Lee_champion
    Lee_champion Member Posts: 3 New User

    So after almost 2 weeks my laptop has been delivered back to me. The best the Acer tech team can do is re-install windows and hope it works better than the other 3 windows installs it has had. Guess what tech team. IT STILL DOES NOT WORK. 9 CRITICAL ERRORS AND 9 SHUTDOWNS IN 3 HOURS.

  • vpierre1
    vpierre1 Member Posts: 9 New User

    Model Acer es1-521-603V

     

    At startup I have a black screen

    with and wihout HDD

     

    So I think the problem come from the laptop

     

    After a couple of reset, close and open cover, off and on the laptop, woups... the laptop back to life...

    and if I stop de laptop again....black screen

     

    someone can help me

     

    Regards

    vpierre1