Hi,my acer aspire e15 laptop goes dark when I plug it in , once I unplug it its fine, any ideas?

Derek1
Derek1 Member Posts: 1 New User
in 2016 Archives

Once I plug the laptop into the mains the screen goes very dark, if I unplug it its fine again, laptop only 3 monts old, seems it has only started happening since windows 10 has installed, any ideas anyone?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can you post your exact laptop model?

     

    which windows OS version is installed?

    I'm not an Acer employee.
  • voolandis
    voolandis Member Posts: 11 New User

    Your integrated Intel's graphics is switching from 50Hz to 60Hz. Just open it's control panel and under advanced options disable this.
    It's used for battery saving, but it's not that effective.

  • spac3man
    spac3man Member Posts: 1 New User

    Windows 10, especially the new upgrade has compatibility problems with Acer epower manager.

    To check if this is the problem right click the start window and select task manager.  Click more details.

    Select details. Scroll to epower tray and right click running.  Select end task.  Plug in to see if problem is gone.

    This may solve the problem ongoing or you may have to uninstall epower.

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