My phone goes all black/blank on power on

schemz
schemz Member Posts: 3 New User

My phone slide down to the floor but i swear it was a very low pressure. The phone was still very fine and functioning well but it showed the other sim is misplaced (sim is empty). So I turned off phone, removed the battery amd fixed the sim. When i turned it on back again, it all went blank / black. It is charging when plugged.. Anyone who have the same experience? Please help...

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    take out SIM and battery again, after 5 minutes, put back battery only and try to boot.

     

    what's your model?

    I'm not an Acer employee.
  • schemz
    schemz Member Posts: 3 New User

    My Phone model is z330. I tried it and didnt work though

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    when you press the power button, does your Z330 make a vibration?

     

    when you connect it to the charger, the LED is red or blue?

    I'm not an Acer employee.
  • schemz
    schemz Member Posts: 3 New User

    yes it did have vibration when i pressed button plus power up

     

    the first time i connected it to the charger after the black screen went on (turned it off before plugging by the way) , it was blue

     

    By the way. I turned it on and left it black screened. Didnt plug it. When I stopped touching it for like an hour, it went back to normal Smiley Very Happy

     

    Thank you for the assistance Smiley Very Happy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.