problems booting a Acer Aspire E1-531

Hi Iron fly I have spoken to Acer. The laptop is not mine its a friends. She asjed me have a look. Iciuldnt get access properly it took full 2 dats ro get it come on. Then I mabaged delete briwsing history. Disk clean up. Before i could stop it. It began to install win10. She said it crashed a few weeks ago trying ti indtall 10. So i think OS been cirryoted. Then half way through re instaling windows T restart point it didnt restart again just the acer logo spinning round. Then it started disk repair and scan crashed again at about 45% then back to Acer spinning logo this time stuck on that. I have contacted Acer and she is goung buy retore disc about £50 so she doing that. Cheers fir your help let yiu knowbif that sorts it. I made an Iso of win7.1 and was going try that but was woriied it wouldnt find the key in bios once installed. Thanks again for replying

Hi Iron Fly

I have used the partition wizard in legacy bios as you suggested wouldnt work in the other mode I erasde all partititions and then I tried again first installing the bootable disc then followed the recovery management software as it requests the discs in order then the CMD box comes up saying extracting image

Progress stops at 1% each time and then says critical something or other and then ejects disc and a warining box comes up saying failed to find the IMG Path M. restart which then leaves me again with laptop saying no bootable device

I am now trying again but wiping the disc with the 3rd option to fill all sectors with zero and one

it says its a slow process

 

On the recovery management software it gives you 2 options

do I use the first or second option which has to have all data deleted as I have done and tried?

 

sorry if I am using incorrect terminology but I am a novice compared to you

 

Thanks for your help and advice

regards

Hi Iron Fly,

 

Thanks for getting back to me

 

Yes it is the M Path you mention

 

The discs are new and only arrived the other day from Acer so you suspect them to be faulty.

 

Just to confirm I am doing things correct I have used the partition wizard you kindly gave me the link to the Iso

I have been into bios changed to the legacy Bios sometimes I notice it says hard drive frozen possibly due to bios changes

but i shut down remove battery and then it shows it as clear for HDD

I select the legacy and f12 boot option enabled check the D2D is enabled then save changes shut down

Load the partition wizard

I select the drive and delete all partitions

Second time I tried I also opted to erase disc using method 3 which took hours then I

applied it did what it was supposed to

Left me with a unallocated drive no partitions

At this point do i need to selct 100% for the C drive or should there be a some for a D drive

Then I shut down back into bios and select the original Bios cant think of it now not the legacy the other save changes shut down

then i load the bootable disc 1/1

then once it does that it asks for the RCD 1 and then 2 and finally 3

at this point a CMD box comes up saying extracting IMG I think from N to M it start 0% then 1% at this point seems to freeze says its failed then I get the second warning box saying Failed to find the M Path as you suggest

 

Can you see anything wrong in the way I am doing it if not do you think its the recovery discs

and not a HDD

 

When She first brought it I could get it on after hours

then as I was cleaning internet options, disc clean up etc it tried to install win10

then from then it got worse couldnt load windows

now I am left with no bootable device install boot media or something of that nature

 

I will have a look at the link the recovery manager it tries to install is V9.0.23

It does the whole process but as its extracting the IMG

it fails

I will get her call support as I said i am trying fix for a friend

I dont have Acer i have contacted them on her behalf by the chat aqnd thats how he tried to show me alt and f10 etc but I had already tried that after being on here and reading your posts

Its just failed again and says

What you have typed in your last post

Can not find image path M:\RecoveryImage\install wim

Hi Ironfly

 

Yes it is showing as frozen

 

I have tried to remove the frozen status as you suggested and following the link you have provided

 

I set password save and exit

then as rebooting press F2 again back in still showing as frozen

and then clear supervisor password

then save and exit it goes into reboot again and then I just hold the power button to shut down is that correct or otherwise it starts to try to boot again

I go back into F2 and it shows clear I shut down reboot

But when I go back in bios again using F2 shows as frozen again

 

Am I doing something wrong mate

 

Cheers for all your help and advice

I am tempted to try to install windows 8 by using a ISO disc from Microsoft which I have downloaded and burnt

But I will still need to clear the frozen password status

 

What effect does the frozen passworrd status have is it blocking me or the computer from doing things

 

any advice appreciated Ironfly

Regards

I have just gone back to legacy bios to remove partitions again

I tried to just install win 8.1 after earasing partitions last time just to see if it would load

It said windows may need to create partitions so I accepted it and it brought all the partitions back so i tried to install Win 8.1 even though it had a warning label said select another drive as this one may fail

 

So i suspect there could be Issues with HDD

I used the partition wizard to check surface of disc and it showed a fair few errors in reading the blocks

 

I have then erased partitions again and running wipe method to fill with Zeros

I will give it a last try

and check the Bios again if not going to ask her does she want get another drive to try

and if no go then then get back onto Acer about discs being faulty

 

This laptop has been a pain

Mine are fairly easy I have all Medion laptops and all come with recovery disc with drivers and Programs on and even original OS on disc

 

I will try once more with theAcer Discs and Then installing Win8.1 clean install

if not then think its got to be HDD

 

Cheers Ironfly for all your help

I will keep you upto date

If I solve it ever lol

Thanks again

Hi Iron Fly tried again a few times

 

I Managed to clear the forozen bios using the methods You have suggested

 

Tried the Acer recovery discs again No joy then I tried to just format and erase the C drive and try again still no joy

 

I tried a Windows 8.! bootable iso disc and it got to the installation page told me wondows may need create partitions

I clicked ok it brought all the partitions back

so i tried to install on the partition marked windows and it gave me a warning saying this disc may fail please install windows on another drive

I went ahed anyway

It seemed to install and gave me sign in page.

I have spoken to my friend and owner of the Nightmare laptop

Told her Its either faulty Discs and to contact Acer see what they say

Or faulty HDD that needs replacing

 

Ironfly are these Toshiba 5gb HDDs susceptible to issues

Toshiba MQ01ABD050 500Gb sata 3Gb/s 5400rpm 2.5" 9.5mm drive

If I get a replacemnt drive should I get the same or is it ok to use a different manufacturer

If that dont work its got to be the Acer discs but I feel on balance now its probably the HDD is failing and has many bad sectors

Cheers