Unable to uninstall Acer Care Center

osavioro
osavioro Member Posts: 6 New User

Hi,

 

I am unable to uninstall Acer Care Center (as the title suggests).

I am attaching the MSIEXEC log files along with the Event Viewer messages.

Please advise!

 

Event viewer:

Application: MSIA718.tmp
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at ClearData.Program.GetBrandMetadata()
at ClearData.Program.GetBrand()
at ClearData.Program.Main(System.String[])

MSIEXEC log:

https://www.dropbox.com/s/zoj1teaozddaxyw/ACER Care Center Uninstall Log.log?dl=0

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I'm not sure why you would not be able to uninstall the program. Maybe a portion got removed and it is conflicting with the uninstallation. Try restoring your OS and keeping your user data to see if that would allow you to uninstall.

  • osavioro
    osavioro Member Posts: 6 New User

    Hi, thanks for the reply.

    I haven't taken a look at the topic for quite a while.

    There is a null reference exception somewhere in the uninstaller (in a method called GetBrandMetadata()), which is preventing it to complete and thus failing the whole process.

    I don't believe that restoring will make it work suddenly, and unfortunately I don't have time to decompile it and trace the failed method.