Wifi extremely slow in my new E5-574-58IM?

Echo03
Echo03 Member Posts: 2 New User

Hello everyone,

 

I recently purchased this laptop (about 6 hrs ago) and have been having issues with the wifi. The speeds vary between 20k to 200kbps, but my net is supposed to be 65mbps. My other laptop, the one that this replaced, is running at a constant 2.5 to 3.5mbps and my other devices are fine as well. I've had to hook up an ethernet cable just to surf the internet and try and figure this out.

 

I've done about 5 hrs worth of research to see if I can figure out what's wrong, and have only found things to do with drivers or the windows 10 update. As far as drivers go, my computer says it has all the latast ones, so I'm at a loss. Has anyone had this problem yet and if so how did you fix it?

 

Thanks for the help!

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    You don't have Verizon fios do you?

  • Echo03
    Echo03 Member Posts: 2 New User

    I do actually. Though, shortly after posting this my screen developed a couple of dead pixels and I ended up taking it back. But thank you for the reply, I appreciate it!

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    If you have wifi trouble with the next one, it's probably the Verizon router.