(Aspire ES1-512) can't remove hdd password

jyoe
jyoe Member Posts: 4 New User
in 2016 Archives
I set an HDD password a while ago, and while I haven't forgotten it, I can't remove it. I can change it to another password, but when I leave the new and confirm fields blank and hit f10, the change isn't saved and the previous hdd password remains. the hdd password is 'set' and the supervisor and user passwords are 'clear'.

Is there another way to clear the hdd password? I'm bios version v1.09.

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Delete the old password and enter a new, but use the space bar how ever many times you had a digit in the password. Password was 12345, hit spacebar 5 times and again in re-enter password.

    Let me know how that does.

  • jyoe
    jyoe Member Posts: 4 New User
    No dice, same result as before. it doesn't seem to recognise white space as a character, either (messing around, I found that it would accept a different number of white space characters in the new and confirm password fields as the same).
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    not sure but...

    move to new password, press enter

    normally it go to confirm password, press enter

    F10 save and exit

     

    if this doesn't work, i would update BIOS to the latest version and try again.

    I'm not an Acer employee.
  • jyoe
    jyoe Member Posts: 4 New User
    tried it, updated bios, tried again, no luck.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    no other suggestions at the moment.

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    It doesn't sound like you're doing it right.

     

    You leave the password blank, but you still have to press the enter key.  Do that for both the password and confirmation.

     

    Don't hit F10.  Navigate in the menu and save/exit. (use the arrow keys to navigate)

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    First set a supervisor password.

     

    I don't think you can change the HDD password (or remove the password) unless you set a supervisor password.

    I'm not an Acer employee.
  • jyoe
    jyoe Member Posts: 4 New User
    yes I hit the enter key when leaving the password and confirmation fields blank, I've tried saving with f10 and the menu option, and I've changed the hdd password multiple times without a supervisor password, but I added one to see if it would let me remove the hdd password with a supervisor password. no luck. interestingly I was able to remove the supervisor password no problem, but it still won't save the removal of an hdd password
  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    There's a chance, if you put the HDD in another computer, you may be able to clear the password.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Have you tried it this way?

    Enter current password, enter-enter-enter-save and exit?

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    jyoe,

     

    Can you please send me a private message with your contact information? I want to have one of my techs contact you to help.

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