windows 10 upgrade

roy_fr
roy_fr Member Posts: 3 New User

Hi,

 

I have upgraded my TC-605 (bought in october 2015) from 8.1 to windows 10, I used a placeholder key as it was asking it for a key during the upgrade, after it was done, it could not activate the OS, why did that heppen since on microsoft Activation page it says that it is Digital Entitlement using windows 8.1 key which was there before upgrading.

Thank you

Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    the mistake was inserting a placerholder key, the steps were it asked for a key can be skipped.

    first of all you need to recover your product key from BIOS.

    http://www.nextofwindows.com/how-to-retrieve-windows-8-oem-product-key-from-bios/10

    i suggest you to use:

    get_win8key

     

    write down your product key, then

    press windows logo key + r

    type

    SLUI 3

    insert your product key

     

    if this doesn't work, probably you will need to re-install windows 10 and just skip the setps asking for a product key.

     

    I'm not an Acer employee.
  • roy_fr
    roy_fr Member Posts: 3 New User

    HI, 

     

    Thank you for the quick reply.

    Do I understand well that I have to type the win 8 key when it asks for me one in win 10 install?

    I already skipped it the first time but after the installation was done it asked me again and that did not work.

    Because I tried that and it doesnt recognise win 8 key, I already retreived it.

    Please advise, thank you again.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    normally when you do a windows 10 clean install, you don't need to input a product key since your system already had one on BIOS.

    so it would be read from BIOS by windows 10 installation and authenticate at first web connection.

    Digital Entitlement is correct for your version.

     

    http://www.thewindowsclub.com/digital-entitlement-activation-methods-windows-10

     

     

    I'm not an Acer employee.
  • roy_fr
    roy_fr Member Posts: 3 New User

    Thank you a lot for your precious help, I managed to install it correctly.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You welcome.
    I'm not an Acer employee.
  • jericaguilar
    jericaguilar Member Posts: 1 New User

    hi i need your help.

     

    I upgraded my acer R11 to windows 10 but when i looked at the properties still 8.1

     

    My icons are stil in 8.1 version

     

    I appreciate your response

     

    Many thanks