A1-840 sleeps but won't wake

saywot
saywot Member Posts: 64 Troubleshooter
edited March 2023 in 2017 Archives

Now that I've asked about the firmware/OS upgrade path for this (to me) 10 day old machine - no answer

And about the failure of the ACER clock - a few replies but no solution.

And then the random and inexplicable crashing of apps and unexpected unrequested reboots - no answer

 

And now .....

 

I'm a bit hesitant to ask why this tablet will go to sleep and then it's a lottery if I try to wake the machine. I've done a factory reset (cleared every bit of personal data then another hour  of  setting it up then reinstalling app after app, pausing each time to see if it causes a non-wake event - short answer is none of them).

Then I started disabling things that ACER has decided I want and can't uninstall but will never use and are a waste of space.

 

But it just went to sleep and I had to hold down the power button for a few hours to get it to do what I pay it to do.

 

What's wrong with this computer ?

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Honestly?

    call Acer support service and have it serviced, or call your seller to change it.

    I'm not an Acer employee.
  • saywot
    saywot Member Posts: 64 Troubleshooter

    It seemed like hours, there are no ACER service centres here

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    http://www.acer.com/ac/en/AU/content/service-contact

     

    the only way to have it checked is to contact Acer and send it to the nearest service center, no other way as far as i know.

    I'm not an Acer employee.
  • saywot
    saywot Member Posts: 64 Troubleshooter

    A-Ha !

     

    Disabled McAfee.

     

    So far so good

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Doh!
    I always forget this useless antivirus on android tablet.
    I'm not an Acer employee.
  • big-mek
    big-mek Member Posts: 1 New User

    Got the same problem.

    s/n NTL6FAA004**************

    MFG DATE 2014 10

    fw.: Acer_AV0K1_A1-840_1.099.00_WW_GEN1 / Acer_AV0K1_A1-840_RW15RC01_WW_GEN1

    All updates installed. Tablet fully charged. 

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

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