When installing or updating, mouse cursor moves to top corner and will not move. What is the issue?

harttra
harttra Member Posts: 1 New User

Hi, I have an Acer aspire z3101. I cannot update anything as anytime the UAC screen shows up the cursor moves to the top corner and does not allow me to tab over or move my cursor. Even when I CTL+ALT+DEL, this event happens as well. Cannot remove UAC settings, as i cannot click YES for the change.

 

Please advise!

 

Thanks.

Answers

  • nithun_acer
    nithun_acer Member Posts: 19 New User

    Hi,

     

    Go to device manager, Uninstall the HID mouse driver and restart the computer (donot check delete the driver box). But once the driver is uninstalled, the wireless mouse will not work, don't panic, using the keyboard restart the computer.

     

    Thank you Smiley Happy

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