Acer Iconia B3-A20 freezing & crashing

ludicael
ludicael Member Posts: 10 New User

I have new firmwares installed, everything been works fine except when i watching Netflix, Periscope, browsing internet or browsing menu, whole tablet freezing, not any touch or buttons work anymore.

Also tablet suddenly restart self, i have no idea whats wrong with this, i can't watch movies, tv series or periscope broadcasts because of crashing & restart.

Any solutions?

Best Answer

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Answer ✓

    Does the tablet get unusually hot? Does it happen whether you're plugged in or running on batteries? If there's nothing obviously going wrong with the hardware it might be an issue with one of the background apps. You could do a backup, then reset the tablet to factory and test for a couple of days before restoring your apps and the backup data. If it runs well when reset, try adding your apps one at a time until the problem presents itself again.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Answer ✓

    Does the tablet get unusually hot? Does it happen whether you're plugged in or running on batteries? If there's nothing obviously going wrong with the hardware it might be an issue with one of the background apps. You could do a backup, then reset the tablet to factory and test for a couple of days before restoring your apps and the backup data. If it runs well when reset, try adding your apps one at a time until the problem presents itself again.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ludicael
    ludicael Member Posts: 10 New User

    its not get hot, whole tablet freezing and restart suddenly. im not sure does 360 security application does that.

     

    I had also other problem, when i bought this tablet and it automatically installed new system updates, update failed and said "file not found" and then tablet just spamming restart screen. I had download latest OS for this tablet and installed it.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Try disabing that software and see if it makes a difference. I've heard before that it can be problematic at times...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ludicael
    ludicael Member Posts: 10 New User

    i re-installed whole tablet. i installed only instagram and periscope, when i started periscope and watch broadcast, suddenly it freeze, crashed and automatically restart.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Try removing Periscope and verify first that things are stable without it, then try other thing that do a portion of what Periscope does. For instance try watching Youtube... See if you can cause the problem without first installing Periscope.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ludicael
    ludicael Member Posts: 10 New User

    after crash and restart tablet started optimize apps, after that it been work fine for now. Im not sure is crash because of acer's own apps what can't uninstall, because i had samsung tablet couple years ago and it was rooted android 4.4.2, worked perfect. This acer is 5.1 android and so unstable

  • ludicael
    ludicael Member Posts: 10 New User

    i write same reply here: This my first tablet was maybe corrupted inside. Re-installing OS didint fix it so CPU,GPU,RAM or Internal Storage must had problems and only way to fix it sent tablet to Acer's warrany service and get new tablet back.