Turbo button crashes my PC

MackieD
MackieD Member Posts: 4 New User

I have a new G6-710 that crashes and reboots itself whenever I activate the 'turbo' button..

Sometimes it will do it almost immediately, other times it will be ok for a varying amount of minutes before crashing..

 

I read someone say that they had to 'update the driver' to fix this.. what driver? where would I find it?

Any other possible fixes?

 

Best Answer

  • nickpeck40
    nickpeck40 Member Posts: 32 Troubleshooter
    Answer ✓

    Uninstall Predator Sense and try reinstalling it.  I know a few people have had to do that to get it working.

Answers

  • nickpeck40
    nickpeck40 Member Posts: 32 Troubleshooter

    You need to update the software.  Goto the Acer Care Center and you can see what updates are available, that should take care of it.

  • MackieD
    MackieD Member Posts: 4 New User

    The Acer Care Centre only had 1 update for "Predator Sense", and says everything else is up to date..

    It still crashes with the Pred Sense update..

     

    So I'm not sure what software I'm supposed to be getting/updating exactly..

  • nickpeck40
    nickpeck40 Member Posts: 32 Troubleshooter
    Answer ✓

    Uninstall Predator Sense and try reinstalling it.  I know a few people have had to do that to get it working.

  • MackieD
    MackieD Member Posts: 4 New User

    Did as suggested.. currently in Turbo mode and it's holding steady (for about 5 minutes now).

     

    I'll post an update if it crashes again. Or mark as resolved if it doesn't.

    Thanks for your help.

  • nickpeck40
    nickpeck40 Member Posts: 32 Troubleshooter

    Great!  No problem at all, if I can help I will Smiley Happy

     

    Have a good one and enjoy!

  • Cenobyte
    Cenobyte Member Posts: 9

    Tinkerer

    Not sure why this is marked at solved... Just bought this system on the weekend, everything is fine except this turbo button.

     

    After my initial setup I ran the predator sense software, and clicked faster... my machine restarted/crashed. 

     

    I went and looked for an updae, found one... installed it (not sure why none of these updates on the acer site show up in the acer system tool provided).  When clicking turbo or faster in the software nothing happened... it doesnt highlight the button or anything just depresses it and the machine stays on standard. (edit) I should also mention that when clicking the turbo button in this situation it reflected as on in the software but I don't believe it was actually engaged... then another click of the button wouldn't turn the lights off... the lighting remained on even after restart... which led me to the next step.

     

    I uninstalled and reinstalled two more times with restarts (this fixed the lights always on situation).  Now those buttons work, and my machine lights up (it doesnt pulse light up anymore, it's just on)  but after running some benchmarks with turbo on and off Im seeing no difference in 3D Mark which makes me think it's not doing anything.

     

    So basically as far as I'm concerned this Predator Sense software isn't working, nor is the turbo button.  I'm hoping this gets fixed in future updates as its a feature of this machine which is currently not functioning in some cases.

     

    I also suggest you allow people to turn the lights on the case on without any turbo activity as an option.  Seems weird to have this bad ***** looking set up and it only looks that way when youre pushing your chipset...

     

    Ok... im done lol

  • nickpeck40
    nickpeck40 Member Posts: 32 Troubleshooter

    It's marked solved because the OP is saying the suggestion solved the issue for him.  I also hope they add more functionality to the PS software, it has the potential to be a pretty nice OC / Management suit.  Not sure why it's not working for you.  

     

    I'll finish this reply later, just realized it's time to go home Smiley Very Happy 

  • Cenobyte
    Cenobyte Member Posts: 9

    Tinkerer

    RE: solved... gotya, I just found this forum last night, not really sure how it all functions yet Smiley Wink

     

    Figured it best to stay in this thread rather than starting a new one due to the similarity of the issue.