Aspire 5742 will not get past Windows Screen

wtpickens
wtpickens Member Posts: 2 New User

I got an Acer Aspire 5742 w/Windows this past week. It has worked for several days, but will nto start up today; it will not get past the Windows screen (with Space Needle).  Tabbing various keys and c+a+del only puts it to a darkblue screen and tells me to "Please wait".  The pull down near the top ot the Needle on the screen has the same effect.  (Mouse works fine)

 

How do I get the laptop to get to work?  I am currently using my old computer for this message.

Best Answer

  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Answer ✓

    What happens when you press&hold the power button till it shuts down, then press it again to cold boot the system?

     

    Jack E/NJ

     

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Answer ✓

    What happens when you press&hold the power button till it shuts down, then press it again to cold boot the system?

     

    Jack E/NJ

     

    Jack E/NJ

  • wtpickens
    wtpickens Member Posts: 2 New User

    THANKS!!!!  I had tried rebooting, but not the long hold down.  That worked!