Aspire E5-573G 56RG - Nvidia Driver Could Not Find Compatible Graphics Hardware? Geforce 940M

Gabeff
Gabeff Member Posts: 5 New User
in 2016 Archives

Hi! So I got this laptop a couple months ago, the Acer Aspire E5-573G 56RG. I was looking through the Windows 10 Device Manager and I noticed the driver for the main GPU, the Geforce 940M, wasn't on the list but in "Other Devices" there's an error with the "3d Video Controller" and in fact it tells me it's this isn't configured correctly.

Acer.png

 

 

And I know that this is the Nvidia card because it has the Nvidia VEN number in the Hardware Ids List.

 

So I goto the Acer drivers page for the E5-573G and download the Nvidia VGA driver from the list. I begin to install it and the installer gives me an error message: "This graphics driver could not find compatible graphics hardware."

 

So now I'm lost here. I can't even get the driver that comes from the acer page to install on my computer. If anyone can help I would be so grateful. Thanks!

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Try this:

     right click on the Intel grapchi adapter, choose to uninstall and tick to uninstall software too.

     

    then try to install nvidia drivers, if doesn't work, uninstall the 3D video controller too and click on Scan for hardware change.

    I'm not an Acer employee.
  • Gabeff
    Gabeff Member Posts: 5 New User

    Did all of that, nothing has changed, it still tells me it could not find compatible graphics hardware with the Nvidia installation. The only thing that's different it that when I uninstall the Intel VGA driver the missing "3d video controller" turns into "unknown driver" but still has the same hardware id tags.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Instead of Acer/nvidia version, try to install nvidia only:

    http://www.geforce.com/drivers/results/97767

    I'm not an Acer employee.
  • Gabeff
    Gabeff Member Posts: 5 New User

    Same Installer response 2 different times, first with the Intel VGA driver still installed, second time with it uninstalled. It doesn't seem to be detecting the hardware Ids of the chip itself.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can you post the hardwareID?

    I'm not an Acer employee.
  • Gabeff
    Gabeff Member Posts: 5 New User

    Here it is!

     

    Acer2.png

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you tried to install nvidia drivers manually?

     

    double click the 3D video adapter and choose to update driver manually, normally the nvidia drivers folder is c:\nvidia

    I'm not an Acer employee.
  • Gabeff
    Gabeff Member Posts: 5 New User

    Just tried that now! It tells me it was unable to install the 3d video controller.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    at this point, i would try a windows refresh or reset if your laptop had windows 10 from factory.

     

    REFRESH=will save all your data and programs (by the way, a backup it's always safer) 

    http://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html

     

    RESET=you need to bakup all your data first, since it will be reset to factory default

    http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html

    I'm not an Acer employee.

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