Problem with Intel HD Graphics 4000 on Windows 10

leoms
leoms Member Posts: 9 New User

Hi everyone,

I have Aspire P3 171 and have upgraded to Windows 10. Everything seems to  be OK, except the display driver of Intel HD Graphics 4000 disabled by the Windows, so I can not control the brightness of the display at all. I have contacted someone from Intel support but he said:

 

Hi LeoMS,

I was able to review the results of SSU; everything looks good. It seems to be an odd case with your laptop. I suggest to try with you computer manufacturer driver. Manufacturers customize our drivers according to their pc settings. If problem continues, get in touch with Acer and request for maintenance.

 

Regards,
Mike C

 

I appreciate If someone can help.

Thank you in advance.

 

Regards,

Leo MS

 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    Sleep, hibernate not working...

    try this

    windows logo key + x

    choose Command prompt (admin)

    type

    powercfg -h on

    exit

    reboot

    then

    windows logo key + x

    power options

    change plan settings

    change advanced power settings

    check under Battery - Critical battery action  and low battery action if Hibernate is listed as action

     

    on power options - Choose what the power button do - change settings that are currently not available - check if fast startup is ticked

    I'm not an Acer employee.

Answers