Predator 17 BSOD multiple times (IRQL_NOT_LESS_OR_EQUAL)

dongdurex
dongdurex Member Posts: 12

Tinkerer

Hi,

 

I got predator 17 from about mid Dec'15 and BSOD occurred to me multiple times (let's say more than 10 times)

 

I hoped this community might be able to help me by any chances.

 

Here are the details.

BSOD: IRQL_NOT_LESS_OR_EQUAL

Occurrence:

Often - Wake up windows from sleep

Sometimes - Windows boot

Minidump: https://drive.google.com/file/d/0B9NHyHvhm0kTMG1YYjdXSjd1WE0/view?usp=sharing

 

Best Answer

  • beststevie
    beststevie ACE Posts: 506 Pioneer
    Answer ✓
    Hello, I got the same BSODs with IRQ less or equal. I think it's a matter of this Killer Network blabla. I got the bluescreen for e. g. when installing the current version of VirtualBox. Disabling the 2 Network adapters (Wlan and Lan) let me install it and after install I enable these adapters again and it works. I hope, Acer will release an better Bios for better IRQ management and to discover current SSDs. cheers steve

Answers

  • morf646
    morf646 Member Posts: 13 New User

    Hey it helped me1.jpg

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    I would check here http://www.acer.com/ac/en/US/content/support

    if any BIOS or drivers update is available.

    I'm not an Acer employee.
  • dongdurex
    dongdurex Member Posts: 12

    Tinkerer

    Hi morf and ironfly

     

    I have tried you solution both

    1. disable fast startup

    2. firmware updated from v1.04 to v1.06

     

    then I try to sleep and wake up then baam! still BSOD with same error message (IRQL_NOT_LESS_OR_EQUAL).

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    please update your VGA drivers.

    I'm not an Acer employee.
  • morf646
    morf646 Member Posts: 13 New User

    Hi dongdurex

     

    My computer never sleeps

     

  • morf646
    morf646 Member Posts: 13 New User

    I certify to sleep and wake BSOD  Smiley Sad

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Give Acer support service a call.

    I'm not an Acer employee.
  • beststevie
    beststevie ACE Posts: 506 Pioneer
    Answer ✓
    Hello, I got the same BSODs with IRQ less or equal. I think it's a matter of this Killer Network blabla. I got the bluescreen for e. g. when installing the current version of VirtualBox. Disabling the 2 Network adapters (Wlan and Lan) let me install it and after install I enable these adapters again and it works. I hope, Acer will release an better Bios for better IRQ management and to discover current SSDs. cheers steve
  • dongdurex
    dongdurex Member Posts: 12

    Tinkerer

    Hey Steve,

     

    After trying what you suggest and a few try of sleep and wake up the laptop, everything seems normal.

     

    Will test it for a week and share the result again.

     

    Thanks.