Acer Certified School Repair

cbehmer
cbehmer Member Posts: 4 New User
in 2016 Archives

My schools district has nearly 5000 Chromebooks, we need to create an in house repair program that will allow us to quickly get the devices back in the hands of students.  How to we get certified to make repairs and orders parts in house from ACER.

 

Please advise asap.

 

Carl

Director of IT and Data Managment

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, serial numbers, etc.]

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    I would bet you are going to have to contact Acer to get an answer to that one. The community is unlikely to know...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Carl,


    If you'll send me your contacting information in a private message, I can forward it over to the right people and they can follow up with you.

     

    Thanks,
    Cory

  • cbehmer
    cbehmer Member Posts: 4 New User

    Sorry, hit the wrong button.

     

    [Edited for guidelines]

     

    Thank you, 

     

    Carl Behmer

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Thanks Carl,


    I got the information and edited out to reduce visibility.


    Thanks,
    Cory

  • cbehmer
    cbehmer Member Posts: 4 New User

    Any idea how long before someone contacts me.  

    Carl

  • cbehmer
    cbehmer Member Posts: 4 New User

    I have not heard from anyone at ACER, please advise.  Thank you, Carl Behmer

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Sorry Carl,

     

    My original contact was no longer available. I've got a new contact and I've sent the information over. I'll also follow up by the end of this week to ensure some movement.

     

    Thanks,
    Cory

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Carl,


    I received word that your school is part of our program at some level. Someone should be reaching out to you (and the contact person we currently have on file) to make sure everything is in order.


    Cory

  • nhorner
    nhorner Member Posts: 1 New User

    I'm in the same boat as cbehmer.  By the next school year we will have ~1000 Chromebooks in our district.  I would like to get certified to repairs in house.  Please let me know when I can/should do to move forward with this.

     

    Thanks!

     

    Nick

    Technology Specialist

  • Sean1
    Sean1 Member Posts: 1 New User

    We're also looking to do in-house repairs for our school district.  We're approaching 1000 chromebooks and find the time involved to warranty a Chromebook just for them to reseat an LCD cable or replace a trackpad to be a tad frustrating.  

     

    Cori - I tried to message you but got a 404 error about not having privileges for a resource or it's parent.  Will you let me know how I can get in touch?  

     

    Thanks,

    Sean

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Sean,


    I modified your account and sent you a PM. Let me know if you still have issues getting me your contact info.


    Cory

  • mkgallo
    mkgallo Member Posts: 1 New User

     

     

    Hi,

    I tried to private message, but got an error message.

    I am also looking for information on how we can get someone trained to repair our Acer Chromebooks.  We have approximately 1200 devices for our school district.  Any information would be a huge help.

    Thank you!

    Mary Kate

     

  • Kathy-1
    Kathy-1 Member Posts: 167 Die Hard WiFi Icon
    mkgallo wrote:

     

     

    Hi,

    I tried to private message, but got an error message.

    I am also looking for information on how we can get someone trained to repair our Acer Chromebooks.  We have approximately 1200 devices for our school district.  Any information would be a huge help.

    Thank you!

    Mary Kate

     

    Hi mkgallo,

     

    You have to make a post to the community before you're able to send a private message (this is done to prevent spammers).  Now that you've made a post to the community, you should be able to send a PM so feel free to try again. 

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