V17 when "Shut Down" it will not re-start. It hangs. I have to crash and then it starts OK

Benedick
Benedick Member Posts: 8 New User

Had this probelm after the automatic W10 upgrade.

 

I had it working perfectly and hibernating too.

 

When I close the computer either shut down or sleep and go to restart the acer screen comes up without the spinning wheel.  

It just hangs

 

I have to hold the off button till it crashes and then restarts normally.

 

I have tried hibernate -h off and on

 

I have tried all sorts of settings in the power configuration settings

 

Hibernate no longer available at all.

 

 

Answers

  • lolkek
    lolkek Member Posts: 8 New User

    Normally when a computer fails to hibernate it is because it has not had a clean shutdown and something in the registry prevents it from doing so.

    My recommendation would be to run the usual diagnostics like defrag, scan for malware, use ccleaner to check the integrity of the file system and let it run updates and shutdown completely, if need be run the battery to almost empty and then power cycle it by charging to 100% and draining to 0%.

     

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    If you post your full model number including CPU, I can probably give you a couple suggestions.

    I'm not an Acer employee.
  • Benedick
    Benedick Member Posts: 8 New User

    Hey JordanB

     

    Acer V17 Black Edition V79-792G

     

    I7 6700HQ 2,6GHz

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    First, make sure you have created a factory default USB recovery drive.

     

    http://acer--uk.custhelp.com/app/answers/detail/a_id/29925/related/1

     

    Make sure you don't have anything plugged in to USB ports and check to see if it still hangs.

     

    If you still have problems, go in to BIOS and load defaults (F9) and then save/exit (F10).

     

    Try using system restore.

     

    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

     

    And lastly, unfortunately I would probably make sure my files are backed up and just start over.  You can spend hours (days) trying to troubleshoot something like that.  Reset computer to factory condition.

     

    http://acer--uk.custhelp.com/app/answers/detail/a_id/29925/related/1

     

    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

     

    After your computer is stable from the recovery, check Acer Care Center for updates.  Or check Acer website for updates.  Don't try to update your BIOS while your computer is in its current state of occasionally hanging.  That might cause you more trouble than you bargained for.  Smiley Happy

     

    http://www.acer.com/ac/en/US/content/drivers

    I'm not an Acer employee.
  • Benedick
    Benedick Member Posts: 8 New User

    OK.  There is an automatic W10 update that just arrived and installed.

    Had no idea it would fix the issue, but it did!

     

    No more shut down/ restart issues.

     

    Have not attempted tose the hibernate functions yet.  

     

    Will test after I create a resstore point

  • Benedick
    Benedick Member Posts: 8 New User

    well that was a mistake, now I am back to the original problem and the restore point wont restore, maybe firewall or something.

  • Benedick
    Benedick Member Posts: 8 New User

    OK

    It wiuld not resore, says caused by firewall which was tunred off.

    Uniinstalled update Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3124262)

     

    and reinstalled Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3124262)

     

    same old issue  -  re-start or fresh start hangs at Acer screen.  

     

    Shoot, had it working (but the hibernate would not work and when I checked the hiberbnate did not stick .

     

    Help.