V3-575G-57CN 'your pc ran into a problem and needs to restart" error loop

abelro
abelro Member Posts: 4 New User
in 2016 Archives

To start I am very disappointed with this laptop. As a hobby I have been building and working with PCs since the 1990s ...I know my way from the inside out and this V3-575G laptop series has me upset.

 

I bought a V3-575G from Microcenter for a gift to my daughter in college. The thing  locked into a loop with the " your PC ran into a problem and needs to restart"  on the second day it got turned on. I did a factory install reset on it and the loop continued. I then exchanged the "faulty" laptop at the retailer.

 

The second V3-575G worked for a little over a week and now has also locked into the loop. I read a forum post that suggested the issue was with the Hibernation modes and not to let it do so. I changed the power settings to the sleep/hibernating modes it seemed to have worked. Nope. It came back. Once the error came up I did a restore to Dec 28th 2015....erasing everything installed since then. The error now happens seconds after arriving at the desktop.

 

Tonight I will reset the pc to factory and return the thing. I have bought laptops from other manufacturers, built plenty of custom PCs and have never experienced this issue. Microsoft thinks it's system corruption but a factory reset has NOT fixed the issue. Bad hardware somewhere?

 

Just venting. I will never buy an Acer product again.

 

Sorry.

 

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you already tried to update BIOS?

    http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_v1.06_A_A.zip?acerid=635834203998976815&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20V3-575G&OS=ALL&LC=en&BC=ACER&SC=PA_6

    I'm not an Acer employee.
  • abelro
    abelro Member Posts: 4 New User

    Thanks. I will try the BIOS update BUT the readme says to do so from the Windows environment and the laptop is not stable beyond a minute from getting to the desktop before crashing,

     

    Can it be done from safe mode IF I get there?

     

    Thanks you for the suggestion. I wouldnt have thought a brand new laptop would need a BIOS update from the factory on day one.  Smiley Sad

     

    Smiley Happy

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i don't know if it can work on safe mode, worth a try in my opinion.

    I'm not an Acer employee.
  • abelro
    abelro Member Posts: 4 New User

    After an F12 attempt to repair the system it came back to a more stable desktop and I was able to update the BIOS from within Windows 10.

     

    Thank you IronFly. Will see if the laptop is now stable and I will report back either way, Smiley Happy

     

    Never give up Never surrender Smiley Happy

     

    A

     

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.
  • abelro
    abelro Member Posts: 4 New User

    Sorry but I returned the laptop and exchanged it for a different brand.The BIOS update did NOT stabilize the computer and with less than a week before my daughter returns to college I couldn't afford any more time spent. Even after multiple software driver patches. Smiley Sad

     

    Thanks for your suggestions but there has to be a weird hardware/Windows 10 deployment with this series of Aspire laptops for 2 of them to exhibit the same system corruption. Just days after starup.

     

    Again thank you for the suggestion.

     

    Over and out.

     

    A.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.

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