E5-573G ODD Bezel?

jmrodz
jmrodz Member Posts: 2 New User
in 2016 Archives

I purchased an Aspire E5-573G-59C3 laptop from Newegg a few weeks ago and it didn't have an ODD (Optical Disk Drive).  I purchased a compatable drive, but now I need the bezel with the push button and the LED. 

 

I have contacted Acer (twice) with the part number (42.ML9N2.001) and it seems that the part number is specific to the SNID of the laptop and therefore I can't order the part because my laptop didn't have the part originally.

 

I can certainly empathize with the salespeople at Acer trying to deal with so many models, but it is unconscionable that a company that sells parts can't sell the part requested, whether I want to use it in a laptop or as part of a wind chime! 

 

Prior to this purchase, the only laptops I've ever bought were from Dell.  Over the years, that's 8 laptops, two servers, and 3 desktops, and I've never had a problem getting parts or service (other than an issue with a warranty transfer).

So now I'm wondering if this is the standard practice at Acer and if so, should I just send back this unit and move back to Dell.  Is Acer really this bad or did I just hit a dead zone?

 

All that said, I still need the bezel.  I've purchase [what I thought was] a compatable bezel for an E1 but it doesn't fit, so now I'm back to the drawing board.

 

Has anyone successfully purchased the ODD Bezel for an E5-573G?

 

Thanks

Jim

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,313 Trailblazer

    Hello Jim,

     

    Here are the parts:

    Spoiler
    33.MLQN7.001ODD.BRACKET
    42.MVHN7.001ODD.BEZEL.W/BUTTON/LED
    KO.00807.020DVD/R/RW.SMULTI.9MM.TRAY.8X (PANASONIC)
    KO.0080D.017DVD/R/RW.SMULTI.9MM.TRAY.8X (HLDS)
    KO.0080F.008DVD.SMULTI.8X.SATA.W/O.BEZEL (PLDS)
    France
  • jmrodz
    jmrodz Member Posts: 2 New User

    Thanks for the part numbers, but I don't think Acer will let me order them.  Have you purchased these parts from Acer or elsewhere?

  • laurent_14
    laurent_14 ACE Posts: 10,313 Trailblazer

    Hello,

     

    Why not? Contact them and you'll see. I already request a quote for another computer from Acer and there were no problems.

    France
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    jmrodz,

     

    I would like to see if there is anything that I can do to help, would you please PM (private message) me the following information?
    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address

  • mshilko
    mshilko Member Posts: 2 New User

    I am trying to PM you, but I get a permission message. Are you able to get these parts?  If so am interested as well. Can be reached at mshilko at gmail dot com.  Thanks

     

     

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    mshilko,

     

    Private message sent. Smiley Happy

  • vicfla15
    vicfla15 Member Posts: 2 New User

    What are these part numbers for and do I need all of them to install a dvd writer?

  • vicfla15
    vicfla15 Member Posts: 2 New User

    How does it help anyone else if you do it in private?

  • laurent_14
    laurent_14 ACE Posts: 10,313 Trailblazer
    vicfla15 wrote:

    What are these part numbers for and do I need all of them to install a dvd writer?

    Hello,

     

    Sorry for the delay. These are the Acer part numbers of the ODD modules for the Aspire E5-573G and yes you'll need one bracket (screws included), one dvd drive and one bezel.

    France

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