hi--new member. i got a iconia one-ten for xmas. but the camera doesnt work on facebook messenger.

stan_livedeath
stan_livedeath Member Posts: 6 New User

Answers

  • billsey
    billsey ACE Posts: 35,055 Trailblazer

    Does the camera work using the builtin camera app? If it does then the problem is likely a comfiguration issue with Facebook Messenger. If it doesn't then there is likely a problem with the camera itself.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • stan_livedeath
    stan_livedeath Member Posts: 6 New User

    yes--camera works perfectly--front and rear--but not if i try an instant pic on fbook messenger.  my windows phone works fine.

  • stan_livedeath
    stan_livedeath Member Posts: 6 New User

     

    i cant get the hang of replying on this site----sorry--please bear with me

  • stan_livedeath
    stan_livedeath Member Posts: 6 New User

    its odd--now when i open the camera app--it will only take video--cant see how to take a single pic---is there a clue here ?

  • stan_livedeath
    stan_livedeath Member Posts: 6 New User

    scratch that--i found out how to switch to camera mode from video.

     

    just need to solve this messenger problem.  if i click on the camera icon--in messenger--it either;

     

    goes black

    goes upside down

    or--freezes everything--and i have to switch off and on again

  • billsey
    billsey ACE Posts: 35,055 Trailblazer

    Sounds like you are going to need to ask Facebook support what's going on. Since the camera works fine with other apps, it's most likely a problem with this version of their app.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • stan_livedeath
    stan_livedeath Member Posts: 6 New User

     would it be better to uninstall the messenger app--and install another version listed on the web ?  which one is "safe"?

  • billsey
    billsey ACE Posts: 35,055 Trailblazer

    I'd stick with the ne on Google Play Store, but contact the developers with a support request stating the issue you are seeing. Make it clear that the camera is working with other apps...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.