Acer Iconia Tab 10 B3-A20 crashes when using volume buttons {"System-UI" has stopped}

RG_
RG_ Member Posts: 6 New User
in 2015 Archives

When i press the Volumen buttons i get the error {"System-UI" has stopped} and the screen turns black.

Tried factory reset already - didn't work.

Interestingly the error doesnt occure while watching videos.

Pls help its really annoying

 

Best Answer

  • RG_
    RG_ Member Posts: 6 New User
    Answer ✓

    Alright the new update fixed the problem for me Smiley Happy

Answers

  • billsey
    billsey ACE Posts: 34,210 Trailblazer

    Since it's not happening during video playback it miht be tied to a specific app. Can you try with a different app?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RG_
    RG_ Member Posts: 6 New User

    Thanks for the reply

    Yeah that might be true but it has to be something running in the background and i cant really close all running processes one by one right?

    Since the error doesnt occure while watching videos or using the speakers - i guess, i noticed that it has to be something with the notification volume (dont know the exact name in english). When I change the volume while playing music and press the "bell" symbol the error also occurs.

  • billsey
    billsey ACE Posts: 34,210 Trailblazer

    Which app are you using to play the music? Try a different one to verify it's that specific app and perhaps try a reset (back up first) to see if the bad app gets fixed. Once you point at a specific app we might be able to fix it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RG_
    RG_ Member Posts: 6 New User

    The problem isnt actually changing the music volume, because when i got any video or music running i can change that perfectly fine. (The volume bar occurs and works BUT when i want to switch to notification volumes by pressing the "bell" symbol on this bar the error also shows)

    But when no app is running and i press the buttons, it should normally change the notification volume and there is the problem (didnt know that first sorry).

    So basically the error occurs when i want to change the notification volume over the buttons. I can change them in the options though.

    Thats why I am quite sure those apps (facebook, youtube,...) are not the reason.

  • billsey
    billsey ACE Posts: 34,210 Trailblazer

    So it sounds like that portion of the OS is corrupted somehow. Make sure your data is backed up and do a full reset to see if that will clear it up.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RG_
    RG_ Member Posts: 6 New User

    I have done that already and it didnt change anything

    I also forgot to mention that my dad bought the same tablet and he is getting the exact same error

  • RG_
    RG_ Member Posts: 6 New User
    Answer ✓

    Alright the new update fixed the problem for me Smiley Happy

  • dididietrich86
    dididietrich86 Member Posts: 4 New User

    Hello,

     

    I just got tha tablet twice. Both of them have that problem. Kind of annoying. How did you get the new update that solved the bug?

     

     

  • RG_
    RG_ Member Posts: 6 New User

    I got a notification that the new update was available.

    But you can check manually through the options (Options - About tablet - System updates)

  • dididietrich86
    dididietrich86 Member Posts: 4 New User

    thanx, but that didn't work - there was an update available but didn't fix the bug.

    @ Acer: Any other solutions ? 

  • dididietrich86
    dididietrich86 Member Posts: 4 New User

    Ok - Update 3 worked - but still a NO GO - will write about this in my Amazon review!!!!

     

    So - the volume bug is solved.  Another bug occured though. If I want to check the battery status in options - it crushes again. 

     

    Bugs exchanged - sucks.

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