How can I recover my deleted genuine 8.1 Windows

Guberalles
Guberalles Member Posts: 3 New User

Hello! I realy need help! I would like to recover my genuine 8.1 windows bought with my laptop. There is no information about my purchase on the box, no serials etc. Do I need to contact the seller? Or can I get support from Acer?! Help me please!

Best Answer

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    Answer ✓

    Hi Guberalles

     

    If you go to support for your region, you can order recovery disks from Acer. This will restore your laptop back to it's original condition.

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    Answer ✓

    Hi Guberalles

     

    If you go to support for your region, you can order recovery disks from Acer. This will restore your laptop back to it's original condition.

  • Guberalles
    Guberalles Member Posts: 3 New User

    Thank you for the quick answer! I think there is no such thing on german page. I bought my laptop in germany and I can´t find any restore option on their page! I think I need to buy a new original windows. Smiley Sad

  • Guberalles
    Guberalles Member Posts: 3 New User

    I don´t ewen know that my windows was in the factory preinstalled or by the seller...and still can´t find anything. :  (

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    If there is no obvious link on the Acer support page - try calling them or use online chat. A representitive should be able to help.

     

    Alternatively, you may download WIndows 8.1 from Microsoft's site here for free (although this is the English version). If you're looking for your language, check out Microsoft's page in your country. Once you have a copy saved, use it to reinstall Windows 8.1. The product key is tied to your BIOS/UEFI so it will automatically activate.

     

    You will also need to download the correct Drivers & Applications for your model - from Acers support website here (You will need to enter the details of your laptop).

     

    Hope this helps!