Brand new Aspire E15 has been restarting for 15 minutes

nato210187
nato210187 Member Posts: 2 New User

I bought the laptop yesterday, loaded it up for the first time about an hour ago, downloaded my normal programs through ninite (steam, avg, itunes, vlc, chrome, and a couple of others I can't remember at the moment). I was then watching a video on Youtube when halfway through the audio stopped for no reason. 

I checked online and found that restarting might fix the audio problem, so I clicked restart and I've now been stuck on the dots chasing each other above the Restarting text for over 15 minutes. 

What the hell is going on? Did I just spend 750euro on a heap of junk?

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    First of all, please don't use AVG but use the integrated Window defender antivirus, AVG just kills your system performance.

     

    power off your device pressing the power button

    power on and press Alt+F10 at boot

    once in windows recovery, choose repair your computer, troubleshoot, Advanced options, start up repair

     

    let it check some files and then retry to boot.

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    First of all, please don't use AVG but use the integrated Window defender antivirus, AVG just kills your system performance.

     

    power off your device pressing the power button

    power on and press Alt+F10 at boot

    once in windows recovery, choose repair your computer, troubleshoot, Advanced options, start up repair

     

    let it check some files and then retry to boot.

    I'm not an Acer employee.
  • nato210187
    nato210187 Member Posts: 2 New User

    Thanks for the quick reply. Are there any other programs on ninite I should avoid? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    reading your list, nope.

    I'm not an Acer employee.
  • nvofish
    nvofish Member Posts: 1 New User

    I think so, I have had to restore mine every night just to get my wi-fi to work, this computor is a peace of *****.