[Switch 10e] Keyboard dock problem

enVicious
enVicious Member Posts: 4 New User

Hello

I have few issues with the convertible mentioned in subject. Let me explain the order of events:

1) I upgraded from Win8.1 to Win10 (everything went smoothly and I didn't do the recovery backup... actually who makes them few minutes after buying?Smiley Very Happy just wanted to make a clean install of W10)

2) Everything worked fine, but around a week ago it stopped recognizing the connection of keyboard with HDD. I had to reconnec it and connect again, then after few tries it was ok. And so on.

3) I decided to make a clean recovery -> bumped into a problem, contacted the acer chat IT guy, and he told me either I buy recovery from the shop or I make a clean install using windows tool, since the upgrade to W10 destroyed my recovery partition. So I made the clean install and...

 

Problem 1: They keyboard dock still needs to be reconnected few times (not always)

Problem 2: Closing the lid causes the screen to glow. Like it's turned on. always. not responding to shutdown buttons or anything. It just stays all lighted up ignoring everything. even when the screen was turned off it turns back on.

    I tried turning the wakeup options for the HID keyboard and everything in device manager, I tried changing the power plans etc.

Only hardware thing that is left and can wake the pc up according to cmd/ powercfg -devicequery wake_armed HID mouse...

Specs: SW3-013

Win 10 november build

installed all drivers from acer site

I have no idea what to do and it is frustrating not being able to sleep the tablet.

Would appreciate any help

Answers