Acer e5-573G frequent shutdown with window or linux installed

ranjitsingh
ranjitsingh Member Posts: 10 New User

Hi All ,

Recently I have purchased Acer e5-573g laptop . I installed oracle linux 7 into it but run into issue
of regurlar system shutdown with error message .

Firmware Bug : The Bios has corrupted hw-PMU resources (MSR 38D IS b0).

I went to acer service center and service center people without doing any diagnosis upgraded my system BIOS to 1.25 from 1.15. which result into unusbale Linux OS . Thereafter people at service center said
acer does not suppot Linux please use Window , So I installed window 10 since I was not able to installed
Linux with BIOS v1.25 (error message ACPI :unable to load the system description tables).

Eventually I again faced with the same issue with window 10 installed and my system went unresponsive and rebooted with error "Your system ran into a problem and needs to restart ,error MACHINE_CHECK_EXECPTION" .

When I visited service center with the issue they simply said they dont support window 10 and to try
window 8. Currently I'm using window 8 and has encounter the same issue thrice.

Following are the events logs;
The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

The server {BF6C1E47-86EC-4194-9CE5-13C15DCB2001} did not register with DCOM within the required timeout.

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009c (0x0000000000000000, 0xffffd0010f4efe60, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112615-19203-01.

 

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Please suggest what should I do . 

 

Answers