S271HL - Warranty Claims It Needed No Repairs - I Got It Back with the Same Issue

Thank you for the reply.

The repair center I was working with is 220 miles from here.  I'm thinking about taking it in personally if they can look at it again and show me themselves that it works.  I was going to take my power box and cords, too.  I'll just have to find out if they can do all that while I wait.  I'd be willing to let them keep it and ship it back to me if they can't fix it the same day I tote it in there.

I can't imagine it being the video cable running from the graphics card to the monitor because when it's working properly (like when it was brand new), the power switch is a steady blue (as it should be) when the computer is off.  Using HDMI made no difference.

I know this is irrelevant, but what's also irritating is the fact that my previous monitor was a CRT (NEC MultiSync FP2141SB 22") and it worked flawlessly for ten years before it went kaplooey.  This Acer was two years and nine months old before it went bad.  I just hate talking on the phone so much that I procrastinated until the day before the warranty went out before I called.

I talked to them yesterday and sent it back to them today.  They said it would be looked at by a higher-level technician, saying it could be an intermittent problem, or that something could have happened to it when they shipped it back to me.

I'll say something did happen.  I got it back with a crack in the plastic casing around the screen.  This is actually very irritating.  I sent it to them in the original box it came in from the store, complete with the styrofoam braces, and I put that box inside a larger box that had five inches of padding (bubble wrap on the top and bottom, in addition to crumpled craft paper on the ends).  This should have been packaging overkill, but I didn't care.  I wanted it well-protected.  I got it back in a much smaller box with foam padding against the screen and around the edges.  There was nothing but open air over the back of the monitor.  And it was damaged.  I didn't notice the damage until I was putting it back in the box to be shipped back to them.  But I was afriad something exactly like that would happen.  I don't treat my equipment so carefully just to have it shipped around in substandard packaging.  They should know that these shipping companies throw things around like beach balls.

I had it insured when I shipped it, but their pre-paid RMA label for FedEx probably didn't have insurance on it.  I tried to add insurance when I sent it off, but they said they couldn't add insurance to a pre-printed label.

I got this monitor because of the fantastic reviews for its picture quality, and it has a very bright, crisp display, unlike the Dell monitor I'm borrowing, on which the display looks like it was used in a Bingo parlor with 500 heavy smokers.  The whites aren't white at all, just kind of a dull white with a yellow tinge.  However, this Dell monitor is OLD, but it's also an LED/LCD that has worked flawlessly for over seven years.  I remember when I selected the Acer brand, I thought, "I want something good -- something better than Dell, which I think of as trash because I'm not impressed at all with their computers."  (I've never owned a Dell, but my friend has had several and they're all junk, as far as I'm concerned: blue screens, freezes, slow, etc....)

I don't live in the U.K.  I live in the USA.

Alrighty, Acer-Cory.  Thanks for looking into it.  I hated to bring it to the forum, but I had to ask for advice.  I'm 45 years old and this is the first time in my life I've ever bothered to have warranty work done on anything.  In fact, I think this is the first time anything I've had has ever needed warranty work.  Of course, usually things I have break just after the warranty expires.  I guess I lucked out this time.