abdocs will be disabled because you haven't installed a supported version of Microsoft office

grayangora
grayangora Member Posts: 2 New User
edited March 2023 in 2015 Archives

just installed office 2016, from office 365 4 year subscription.

abdocs.JPG

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    grayangora,

     

    Submit a ticket to the Acer BYOC team and see if they have any insight. Smiley Happy

  • daaw
    daaw Member Posts: 2 New User

    I have this same problem. Is there a fix available yet? I am sure that this problem must affecting thousands of Acer users.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    daaw,

     

    I would suggest you submit a ticket to the Acer BYOC team as well.

  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter

    Hi grayangora,

     

    At present abDocs doesn’t support Microsoft office 2016. I am sorry for the inconvenience caused.

     

    Also we attach great importance to our customers’ requirement. The future versions of abDocs will support Microsoft Office 2016. Please wait patiently for our new version of abDocs. Thank you.

     

    Acer BYOC Apps Support

  • phil-beck
    phil-beck Member Posts: 1 New User

    Have you heard of an update yet that supports Office 2016?

    Thanks,

     

    Phil

  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter

    Hi phil-beck,

     

    abDocs doesn't support Office2016 at present. Please rest assured that we will publish it here then. Thank you for your support.

     

    Acer BYOC Apps Support

  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter

    Hi All,

     

    The latest version of abDocs (1.09.2001) on PC support Office 2016 now

    You can follow the steps below to update abDocs on PC to the latest version: Launch abDocs on desktop > Click [Help] > [Check for Updates].

     

    abDocs lets you share documents from your PC to your mobile devices. To use abDocs, you'll need at least one PC and another device with the abDocs installed. Please refer to the tutorial video of abDocs.

     

    Acer BYOC Apps Support

  • alfin6485
    alfin6485 Member Posts: 2 New User

    grayangora wrote:

    just installed office 2016, from office 365 4 year subscription.

    abdocs.JPG


     

  • ChoeyWang
    ChoeyWang Member Posts: 2 New User

    Hi alfin6485,

     

    The Microsoft Office 365 official version provides PC edition and Web edition, however abDocs supports Office PC edition for now. Please confirm whether you have installed Office 2016 PC edition.

     

    Please note.  Use abDocs, you need at least one PC and one mobile device with abDocs installed. If you have not download abDocs on your device, you can click the link to download and install it.  

     

    Hope it will help you!

     

    Acer BYOC Apps Support