SW5-012 lost password. How to factory reset?

vickib49202
vickib49202 Member Posts: 2 New User

How do I do a factory reset when locked out due to lost password?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ALT+F10 at boot

    I'm not an Acer employee.
  • vickib49202
    vickib49202 Member Posts: 2 New User

    Thanks. I'll try this.

     

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    If you use the Acer switch with a keyboard dock, you have the option to reset windows from the login screen.

     

    The reset will take some time to complete. Make sure your system is plugged in and is not powered off during the reset.

    Please note that all data on your compuetr would be erased.

     

    From the login screen, click the power icon in the lower right corner of the screen.

    While holding Shift, click Restart.

     

    Click Troubleshoot.

    Click Reset Your PC.

    Click Next.

    The system will reboot and begin Preparing to Reset the PC

    At the Reset your PC screen, click Just remove my files.

    Click Reset.

     

    Click the Kudos kudos-thumbs-up.png to say “Thanks” for helping! select "Accept Solution" if your issue is resovled.

     

  • PHILIP67
    PHILIP67 Member Posts: 4 New User

    i have done that still asks for password

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    There are multiple password possible. If it's asking for the BIOS or HD password, they are both dealt with before loading the OS and won't be able to be bypassed. Only the OS login password is fixed by the reset/refresh process.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.