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acer aspire e1-572 cd/dvd stopped working

Member Posts: 3 New User

The CD/DVD drive has stopped working. When you insert a disc, normal sounds, but can here a slight ticking, then drives stops as not recognised by Windows Explorer. It has worked in the past as installed drivers from disc for new printer around 6 months ago.

 

Any thoughts please?

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Best Answer

  • Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    mjmuk,

     

    You can contact the Acer technical support in your region to see what options are available to you, which most likely is to purchase a new one.

Answers

  • Member Posts: 2,362 Skilled Specialist WiFi Icon

    mjmuk,

     

    It sounds like the optical drive needs to get replaced.

  • Member Posts: 3 New User

    The Laptop is less than two years old and this would be a first for me as I have had/worked with a number of PC's with different optical drives since they came out and none have ever failed. Do you think it could be a cable/connection fault?

     

    If not, how would I go about getting a replacment. This is not my PC, it's a friend of my wife's who I help with IT support from time to time.

     

    Regards

     

    Mike

  • Member Posts: 2,362 Skilled Specialist WiFi Icon
    Answer ✓

    mjmuk,

     

    You can contact the Acer technical support in your region to see what options are available to you, which most likely is to purchase a new one.

  • Member Posts: 3 New User

    Okay will do.

     

    Thanks for the feedback.

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