new Aspire R3-471T problems...

the_jbourne
the_jbourne Member Posts: 3 New User

Have recently run into several really cumbersome problems with my Acer Aspire R3-471T, which I bought only a few months ago. I have never had an Acer product before but had done some research prior and  it didn't sound like a bad choice at all... now I'm beginning to seriously second guess that. It's absolutely ridiculous to have this many problems already on such a new computer.

 

Here's a basic list of the problems I've noticed recently...

 

1) The speed.

 

For some reason my laptop has slowed down considerably since when I bought it. Why? There are no viruses or anything of the sort on it, but it takes abnormally long now to load the home screen (once you log in) and probably once out of every three times I turn the computer from off to on it takes a really long time to even get to the log on page, sometimes being seemingly stuck on a backlit but all black screen with nothing on it for a minute plus. Then, a Windows 10 looking screen with the circular 'loading dots' going around, with an orange background usually, for 30 seconds maybe longer before even getting to that log on screen. Then as stated once I type in my log in info it takes way longer than it should to properly load the home screen. So much so that I don't even bother doing anything on it for a solid 2 minutes or so. The clock on the bottom right takes at least 30 seconds to load usually, and when I press the start menu icon that'll have a delay, and trying to open Chrome or anything really before allowing the computer 2+ minutes to 'get itself together' is often completely useless, not doing anything at all, or only actually opening a minute or so after I pressed the program.

 

2) The touchpad.

 

Maybe this is a Windows 10 issue, or a combination of W10 and Acer, because it has only started really happening with the computer after the upgrade. Basically the pointer with the touchpad now often lags behind and is sometimes jittery because of this (this seems like it probably has something to do with the general slowness/laginess of the machine as stated in my first point above...) but the even weirder and more annoying problem is that on top of the lag the computer will make a 'beep' sound out of the speakers when I move my finger around on the touchpad. It's not consistent and doesn't always happen, which is even more odd... but does frequently happen and the sound is definitely directly related to using the touchpad (and I've tried figuring it out, but the pattern of movement on it seems to be relatively random in terms of what triggers the sound -- which by the way sometimes happens multiple times in a row 'beepbeepbeepbeepbeep')

 

3) Booting up.

 

Recently my laptop has become really, really touchy and unpredictable in terms of the basic reliability of it when booting up. I close the lid of the laptop when I'm done using it like any other person does... but recently when I open the lid back up to use it again... nothing happens. Nothing. It's just a black screen. Not only that, but pressing a key or multiple keys on the keyboard doesn't wake it from what one would assume to be 'sleep mode' (seeing as I didn't fully turn it off before, just shut the lid, and the light indicates it's not only charging but still on/active). Using the mouse/touchpad/clickpad also does absolutely nothing... this happens really frequently now and is very annoying, as it forces me to do a hard reset on the system each and every time. There is simply no way around it. Even pressing the power button once does absolutely nothing when it's in this state 99% of the time, so the only option is to hold it down til it's all the way off, then restart it from there -- losing everything that was open previously in the process.

 

 

This is just unacceptable and if there are no solutions there must be some sort of warranty, either a return and replacement or (preferably) a complete refund of this expensive, though apparently incompetent machine Acer offers, because this is just ridiculous.

 

Any help would be greatly appreciated. Thank you.

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    It may all be attributed to Windows 10 drivers. I have been putting off upgrading my laptop for this reason. They call it a RC, but it is really still in development. You can roll back to 8.1 until 10 gets a bit more mature.

    http://www.cnet.com/how-to/windows-10-how-to-roll-back/

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Here's more options.  

     

    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

     

    Also,  make sure you're not running Treadstone.  Smiley Wink

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Sometimes Windows update has the best/newer driver and sometimes Acer website has the best driver.  On my desktop, I use all of the drivers from Acer website (except for graphics driver that I get directly from Intel website), but I'm sure the one on Acer website would be fine too)

     

    http://us.acer.com/ac/en/US/content/drivers

    I'm not an Acer employee.
  • the_jbourne
    the_jbourne Member Posts: 3 New User

    Thanks for the info philetus and JordanB, I'll definitely try those ideas and get back to you -- and if not hopefully a 'downgrade' or revert to Windows 8.1 will solve the problem! Thanks again

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    It's always a good idea to make a USB factory default windows 8.1 recovery flash drive too...in case something goes haywire.

     

    http://acer-sg.custhelp.com/app/answers/detail/a_id/26286/related/1/session/L2F2LzEvdGltZS8xNDQ0NjI2NTk5L3NpZC9VOVJHMUt5bQ%3D%3D

     

    But you always have other options to get back to Windows 8.1...such as purchasing recovery media from acer or downloading free windows 8.1 iso from microsoft website.

     

    And you have the option of doing a clean install of windows 10 (which is what I did on my desktops after I upgraded to windows 10 and verified it was activated) and then getting drivers from Acer downloads.

     

    A clean install of windows 10 would typically go like this:

     

    1. Backup all your important personal files like photos, word documents...etc..etc,,..because the following steps will wipe your HDD or SSD.

    2. Create a windows 10 installation media (either USB or DVD--doesn't matter which).  Choose "install on a different PC".

    http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

     

    3. Go in to your BIOS settings and enable the "Boot Menu" or make sure your BIOS lets you boot your USB or DVD  and then save/exit.

    4.  Boot the windows 10 USB or DVD installation media.

    5.  After you choose your language, look for "Repair your PC"...and select "Repair your PC".

    6. Navigate in the menu and select "Command Prompt"

    7. Use "diskpart clean" which will wipe your HDD or SSD.  Be careful here, because if you select the wrong drive.....that would be bad.

    http://forum.crucial.com/t5/The-Cru/Reset-your-SSD-to-factory-settings-Windows-DiskPart/ba-p/162503

    8. After diskpart clean successfully runs, exit out of diskpart, and exit out of command prompt.

    9. Navigate in the menu until you find "shutdown your computer"...and shutdown your computer.

    10.  Turn on your computer, and install windows 10.  Choose custom install,  Left click on your blank drive that says "unallocated space" to select it. Left click on "next".  After you click "next", the windows installer will automatically format and partition your HDD/SSD and install windows 10 for you.  When it asks for a product key, you don't need to enter a key.....just click on "skip" or "not now", or "do this later".  It should automatically activate when it's done installing (assuming you're connected to internet).

    11.  Check Acer website for drivers.

    http://us.acer.com/ac/en/US/content/drivers

     

     

    Important Note:  Those 11 steps are only for people that have verified that Windows 10 is currently activated or was previously activated on their computer.  It is not a proper way to upgrade a PC to windows 10 for the first time.  It will result in a non-genuine windows if the computer wasn't previously upgraded to windows 10 and verified to be windows 10 activated .

     

     

     

     

     

     

    I'm not an Acer employee.