E5-772 USB problem

Rick4003
Rick4003 Member Posts: 18 Troubleshooter

Hi all,

 

My problem is one of the ports keeps thinking that a device is being ejected or reinserted, so every 2 or 3 minutes I hear the event sound for it on the PC's internal speakers-an external set is always used. I have 1 3.0 port connected to a storage drive, 1 2.0 port occasionally used for my printer and the other 2.0 port is occupied by a Logitech Unifying Receiver for my mouse. I believe the driver went bad for one of them but I can't locate where to download it either on the Acer support site or through Recovery Management as there are no specific USB drivers listed.

 

Thanks in advance for any help you can give me.

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Rick4003,

     

    Try performing a refresh to see if that fixes some file issues.

     

    Windows 8 refresh

    Windows 10 refresh

  • Rick4003
    Rick4003 Member Posts: 18 Troubleshooter

    Hi Justin,

     

    I can't refresh Windows by using either Acer Recovery or Windows Recovery at boot. The error I get on Acer Recovery is Hard Drive not configured to factory default and Windows Recovery just says a problem has occured and no files were changed. I did a little research here in the Acer Community and I discovered how to get into Disk Management to see if the recovery partition is still there. I have 3 hidden drives listed: 1 has 600MB in it, the 2nd has 300MB in it, and the 3rd has just under 15GB in it. I assume that's the recovery partition. Now to figure out how to get either Acer or Windows recovery to recognize it.

     

    Rick