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Acer 4740g Battery Problem

Member Posts: 3 New User
I have a problem in my Acer 4740g, when I plug in the charger the battery wont charge, only 0% always and I dont know if it is related, when I shutdown the laptop after several seconds it turns on automatically (charger plugged in).

I try to file a ticket at support but my serial number is always invalid.

thank you

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Answers

  • Administrator Posts: 2,355 Community Administrator

    It sounds as if there is a problem with the battery, or possibly the computer itself. I recommend you contact service for your region. If you are in the United States or Canada, please send me a private message with your name, serial number, and telephone number, and I will have someone contact you.

  • Member Posts: 3 New User
    Im SEA (Philippines), Do you think its the battery causing the problem?
  • Administrator Posts: 2,355 Community Administrator

    Unfortunately, I can not say for certain if it is the battery with the information that was provided. That would need to be determined by a technician.

  • Member Posts: 3 New User

    Ok I will try to get into a service center

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