acer a1-830 not charging at all

mnmmacd2015-
mnmmacd2015- Member Posts: 19 New User

My tablet will not charge, it discharges when I plug it in.  I have been using the same plug and cord since I bought it so it's not that..  I used the plug on my other device and it is fine....  I did notice that I have to hold the cord up and to the left a bit for my tablet to connect...  Is it possibly my tablet's charge port is crooked?

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    that a battery with over 25% of charge is better, if possible.

     

    nothing else.

    I'm not an Acer employee.
«1

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try to use another USB cable if possible, seems that the A1-830 microUSB port went loose.

    I'm not an Acer employee.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    ty for a quick reply Ironfly.   I tried different cables, no good for me.  I was afraid of this, the charge port must be broken.

     

     I either have to fix it myself or pay someone to do it... 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    check if the middle part (where USB contacts are) on microUSB port on your tablet, is centered; if not with a toothpic try to gently move it a little, then connect your USB cable and check if it charges. 

    I'm not an Acer employee.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    Does this require opening it up?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Nope.

    just genlty insert the toothpick on the microUSB port (between the metal cage and the bottom part of the contacts path) and move a little to move up the middle section.

     

    be very gentle!!!

    I'm not an Acer employee.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    I wiggled it a bit in there, didn't appear to be anything wrong, but that's just me...   I want to avoid taking it to best buy...   I tried to open it and now I have a small crack in my screen...  They won't touch it now....  I though opening would be easier....

     

     

    Thank you for help, it was appreciated...

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    It seems to charge now, but only when the tablet is off.... That's odd....

     

    When the tablet is on it discharges, I watched it go from 25% down to 19% in about 5mins.   

     

    Any ideas?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try a factory reset, probably some application is draining a lot of battery.

     

    do a backup of your personal data first, then:

    settings/backup&reset - factory data reset

    I'm not an Acer employee.
  • billsey
    billsey ACE Posts: 35,080 Trailblazer

    There are a couple of things that can result in fast discharge rates. It might be a rogue app that's got the CPU and video gonig full blast. It might be just that the charge indicator is out of calibration. A factory reset should fix the first one, a battery calibration should fix the second.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    i cannot back up, don't have a memory card for it...

     

     

    What will I lose if I don't back up...h

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you have synced with google account, you will able to restore:

     

    some system settings

    applications

    contacts

    pictures (if you agreed to upload it to google drive)

     

     

     

    I'm not an Acer employee.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    So then most of my games should be okay, because I synced with google... Not that I couldn't do without them...  Would just suck to lose my progress...

     

     

    Thank you again IronFly, you've been a terriffic help to me...

     

    If I think of anything else I won't hesitate to ask...

  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    Anything else I need to know before I factory reset?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    that a battery with over 25% of charge is better, if possible.

     

    nothing else.

    I'm not an Acer employee.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    i've left the tablet to charge while off for 4 hrs now, and I only see 2 bars....

     

    would this be safe bet to go ahead and factory reset?

  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    and it's only at 30%

  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    Thank you for your input.

     

    How do i calibrate the battery?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    30% it's safe.

    I'm not an Acer employee.
  • mnmmacd2015-
    mnmmacd2015- Member Posts: 19 New User

    so reset it?